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Industrial After Market Operations Manager

2 months ago

Kempton Park, Gauteng, South Africa Bright City Talent Full time

The After Market Manager is responsible for leading the customer support process in the After Market department to enhance customer satisfaction and repeat business. Key Responsibilities:

  • Oversee the customer support process to ensure customers receive prompt and effective assistance after purchasing a product or service.
  • Resolve any problems or issues that arise post-sale, including product defects, delivery delays, or dissatisfaction with the service provided.
  • Lead a team of Workshop and Field service Supervisors and Managers to ensure efficient and effective support.
  • Continuously evaluate and improve aftersales processes and procedures to enhance efficiency and effectiveness.
  • Requirements:
    • A Mechanical Engineering background with 10 years of experience in a similar role and environment.
    • Proven experience working with Mining clients.
    • Strong analytical and problem-solving skills.
    • Ability to work collaboratively and strategically.

This role is ideal for a seasoned After Market Manager who can apply their technical knowledge to deliver superior customer service and satisfaction.