Unified Communications Platform Specialist

7 days ago


Johannesburg, Gauteng, South Africa PikUniq Full time

Please be informed that the recruitment team overseeing this role will utilize the PikUniq platform for candidate evaluation and conducting asynchronous interviews.

Each application submitted will be thoroughly assessed and acknowledged by a representative from PikUniq.

We appreciate your attention to the forthcoming email response following your application.

We look forward to your application.

Position:

UCC Platform Engineer

Location:

Working Scenario:
Hybrid

Employment Type:

Contract

About the Role: We are in search of a proficient UCC (Unified Communications & Collaboration) Platform Engineer to enhance our client's team.

The successful candidate will possess substantial experience in the provisioning and administration of UCC services, along with a comprehensive understanding of SIP trunks, HPBX, MPBX, and other UCC-related offerings.

This position demands a hands-on engineer with robust expertise in NetAxis, BroadWorks, Yealink, Polycom, and other industry-standard tools and platforms.


Key Responsibilities:

Provisioning & Management:

o Execute UCC orders encompassing SIP trunks, HPBX, MPBX, Contact Centre, Webex, Operator Connect, MS Teams, Direct Connect, Call Recording, Hunt Lines, and Mobile Number Porting (MNP).

o Oversee the initiation and termination of UCC services, ensuring smooth operations and minimal interruptions.

Technical Expertise:
o Apply extensive technical knowledge to manage and configure SIP trunks, Hunt Lines, HPBX, and other UCC products. o Utilize experience with the NetAxis self-care portal, APIO, and BroadWorks to guarantee effective UCC service delivery. Configure and troubleshoot Yealink and Polycom devices to support UCC platforms.

Collaboration & Mentorship:
o Collaborate closely with cross-functional teams to integrate UCC services with various business systems. o Guide and share insights with junior engineers, promoting a collaborative learning environment.

Certifications & Compliance:
o Maintain and apply knowledge from certifications such as CCNA, Ribbon SBC, BroadWorks, WebEx technical certification, and CallCabinet training. o Ensure adherence to industry standards and best practices.

Troubleshooting & Support:
o Deliver advanced troubleshooting and support for UCC services, ensuring high availability and reliability. Utilize Audio Codes and other relevant tools to diagnose and resolve intricate issues.

Required Skills and Experience:

Certifications & Compliance:
o Maintain and apply knowledge from certifications such as CCNA, Ribbon SBC, BroadWorks, WebEx technical certification, and CallCabinet training. o Ensure adherence to industry standards and best practices.

Troubleshooting & Support:
o Provide advanced troubleshooting and support for UCC services, ensuring high availability and reliability. o Utilize Audio Codes and other relevant tools to diagnose and resolve intricate issues.

Minimum Requirements:

  • Bachelor's Degree or National Diploma in IT or a related field.
  • A minimum of 6 years of experience in UCC services provisioning and management, specifically with SIP trunks, Hunt Lines, and HPBX.
  • Strong experience with the NetAxis self-care portal, APIO, and BroadWorks.
  • Hands-on experience with Yealink and Polycom devices.
  • Proven ability to mentor and guide junior engineers.
  • Valid CCNA certification.
  • Ribbon SBC, BroadWorks, WebEx technical certifications, and CallCabinet training.
  • Experience with Audio Codes and other relevant UCC technologies.

Remuneration:
R550 – R760

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