Senior Operations Director

1 month ago


Durban, KwaZulu-Natal, South Africa Insphired Full time
About Insphired

We are a forward-thinking company dedicated to delivering exceptional results in the field of operations management.

Job Summary

We are seeking an experienced Senior Operations Director to join our team. This is a highly demanding role that requires strong leadership skills, strategic thinking, and a proven track record of driving business growth.

Responsibilities
  • Deliver Operational Excellence: Ensure contractual obligations are met by developing and implementing effective operational strategies.
  • Drive Revenue Growth: Collaborate with cross-functional teams to analyse financial performance, identify areas for improvement, and develop targeted plans to exceed revenue targets.
  • Client Relationship Management: Foster strong relationships with clients to ensure high levels of satisfaction and loyalty.
  • Team Leadership: Lead, develop, motivate, and coach Operations and Team Managers to deliver superior service quality.
  • Culture Development: Partner with HR to create a fun and rewarding work environment that maximises employee engagement and productivity.
  • Performance Monitoring: Work with Operations Leadership and Functional Support teams to prepare and present monthly and quarterly client business reviews and executive reports.
Requirements
  • Leadership Experience: At least 5 years of experience in contact centre operational management and strategic planning with a proven track record of achievement.
  • People Management: Effective leadership and management of people, building and developing teams with a strong focus on coaching and improvement.
  • Organisational Skills: Organises and manages time effectively to meet commitments.
  • Problem-Solving: Can recognise the root cause of a problem and makes proactive interventions.
  • Team Building: Ability to recruit and build dynamic and highly performing teams.
  • Commercial Awareness: Commercial awareness and financial management.
  • Resource Optimisation: Thorough understanding of resource optimisation and delivery.
  • Communication Skills: Excellent client relationship management.
  • Multitasking: Experience of managing multiple projects and varying team sizes.
Compensation Package

The successful candidate will be rewarded with a competitive salary range of R80,000 - R100,000 per month, offering a unique opportunity to grow professionally and financially.



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