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Cruise Operations Manager

2 months ago

Cape Town, Western Cape, South Africa Wild Dreams Hospitality Full time
Cruise Specialist Operations

We are seeking a highly skilled and experienced Cruise Specialist Operations professional to join our team at Wild Dreams Hospitality.

Key Responsibilities:

  • Manage cruise operations, ensuring seamless execution of itineraries and exceptional customer experiences.
  • Collaborate with suppliers, cruise agents, and onboard teams to build strong relationships and drive business growth.
  • Develop and maintain in-depth product knowledge of Southern Africa, staying up-to-date on industry trends and developments.
  • Utilize Excel for costings, quoting, and managing operational costs, ensuring efficient and effective financial management.
  • Lead and work collaboratively as part of a team, demonstrating autonomy and adaptability in a fast-paced environment.
  • Provide exceptional administrative support, including office and administrative tasks.
  • Contribute to the development and implementation of quality control measures, ensuring high standards of service delivery.
  • Communicate effectively with colleagues, suppliers, and customers, possessing excellent verbal and written English skills.

What We Offer:

  • 50% medical aid contribution + Gap cover + risk benefit Pension fund.

About Us:

Wild Dreams Hospitality is a dynamic and innovative company dedicated to delivering exceptional experiences in the cruise and tour industry.