IT Support Specialist
1 day ago
At Dimension Data, we're looking for an experienced Service Technician L1 to join our team. As a key member of our IT support team, you will be responsible for maintaining and repairing our IT infrastructure, providing technical support to customers, and troubleshooting issues on a daily basis.
Key Responsibilities:- Maintain and repair IT infrastructure, ensuring optimal performance and uptime.
- Provide technical support to customers via phone, email, or in-person, resolving issues efficiently and effectively.
- Troubleshoot complex technical problems, escalating issues where necessary.
- Perform routine server and network maintenance tasks to prevent downtime and ensure smooth operations.
- Setup and maintain backup systems for desktops and file servers, ensuring business continuity.
- Engage with clients to assist with software and hardware installation and break/fix function at lower levels of complexity.
- IT Degree or Diploma
- Relevant vendor and product certification together with the required vocational training completed
- A+, N+, MCSE,
- Must have one year of related experience in the field of service technology
- At least one year of recent experience in a technical support role
- Must possess a valid driver's license with the ability to use a personal vehicle for work purposes and clean driving history.
- Azure advantageous
Medical Aid / Medical Insurance, Group Life Cover, Funeral Benefit, Minimum 18 days annual leave.
About Us:We empower our people to deliver client-centric solutions. Our diverse and inspiring team is experts at what they do and serious about delivering measurable and sustainable value at every turn.
Estimated Salary: $60,000 - $80,000 per annum, depending on experience and qualifications.
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