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Operational Excellence Director

2 weeks ago

Cape Town, Western Cape, South Africa Tanya Serra Full time

We are seeking an exceptional Group Director of Operations to oversee multiple properties, drive efficiency, and elevate guest experiences across our portfolio.

Key Responsibilities
  • Oversee the operations of multiple hotels, ensuring alignment with business objectives.
  • Develop and execute operational strategies to enhance efficiency, profitability, and guest satisfaction.
  • Implement scalable systems and processes to streamline workflows and drive consistency across properties.

Crisis & Pressure Management

  • Navigate complex operational challenges and make sound decisions under pressure.

What We're Looking For

  • Experience: Proven track record in multi-property hotel operations at a senior leadership level.
  • Strategic Thinking: Ability to implement long-term operational improvements and business efficiencies.
  • Leadership & People Development: Exceptional ability to manage, mentor, and motivate teams.