Senior Store Manager

6 days ago

Pretoria, Gauteng, South Africa Adidas Full time

About the Job

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The Senior Store Manager - Brand Experience is responsible for delivering exceptional consumer experience tailored to the Brand Flagship through ensuring outstanding execution of global brand and retail operational standards.

Key Responsibilities

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  • Foster a positive culture in the store and enable the Store Management team to create an active, authentic and consumer-centric culture in the store.
  • Understand the concept and strategic importance of the Brand Flagship store and think broadly for the organization when setting the direction of the store and creating brand advocacy.
  • Develop and lead the execution of a visionary, well thought-out business plan for the Brand Flagship.
  • Provide input and feedback to different departments and global teams in order to achieve the Brand Flagship ambition.
  • Support and coach the leadership team and associates to drive sales and meet key performance indicators, while managing expenses to increase profitability and drive brand advocacy.
  • Partner with Store Management Teams to hire, develop and build a high performing team.
  • Hold P&L accountability for the Brand Flagship store.
  • Foster a collaborative working relationship with both the global and the Market organizations.
  • Collaborate with Line Manager to develop clear action plans for the Brand Flagship and thrive to achieve objectives, deliverables and timelines.
  • Communicate and provide visibility on product needs / other operational needs and opportunities to the Line Manager.
  • Ensure all established Visual Merchandising and In-Store Communication standards are consistently executed and maintained.
  • Ensure consistent implementation of all global programs, initiatives and strategies within the Brand Flagship.
  • Leverage global and local tools to lead the performance management, succession, recruiting, hiring and development activities, resulting in high employee engagement.
  • Promote a high-performance culture in the Brand Flagship by setting clear expectations, holding employees accountable, creating an effective and efficient work environment, and setting goals that focus the team on key drivers that impact success.
  • Take clear accountability for training and execution in store in all areas, including business, operations, sales / customer service, and visual merchandising, while also coordinating with Sales Academy to ensure all employees are trained in Retail Standards.
  • Ensure all team members are trained on Foundational and Seasonal Brand and product knowledge in all stores.
  • Ensure timely completion of all recordkeeping associated with applicants, new hires, payroll, performance appraisals, salary reviews, counselling, disciplinary actions and terminations.
  • Produce results under a variety of situations / market conditions and overcome barriers to the company's success in compliance with corporate guidelines.
  • Work with the Store Managers to identify and develop select strong performers with potential for growth along the Retail Field Career Ladder.

Requirements

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To succeed in this role, you will need to have a strong background in retail leadership, excellent communication and interpersonal skills, and the ability to work collaboratively with various stakeholders. You will also need to be able to develop and execute a visionary business plan, manage expenses to increase profitability, and promote a high-performance culture.

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