Store Manager

Description
About the job Store Manager (External Applications Only)
Protect and grow profitable market share within a Store in accordance to the Store, Division and Company strategy.

Requirements

1. Grade 12 with at least 3 (three) years related retail management experience or 5 (five) years related retail management experience
2. Must have well developed business acumen
3. Must be able to work under pressure
4. Must be computer literate (Basic computer literacy)
5. Must have strong leadership skills
6. Must have strong administrative skills
7. Own transport is preferable with valid drivers licence
8. Must have own cell phone
9. Must have sound knowledge of Health and Safety aspects in line with local (OHSA) and/or neighbouring Countries legislation
10. Must have strong Human Resources Management skills
11. Attention to detail

Strategic Management

1. Develop, implement and manage a strategic plan for the Store ensuring it is aligned with the overall Divisional strategy and strategic initiatives.

Grow and Protect Market Share

1. Grow transactions, sales and market share in store as defined in the budget
2. Achieve sales budgets and growth objectives
3. Manage and promote the customer loyalty programmes and 3rd party credit
4. Develop action plans to protect the markets where competitors are entering the markets.
5. Ensure Store Business plans are implemented and updated when required.

Customer Service

1. Manage the implementation and monitoring of the Customer Service strategy in the store
2. Ensure an effective Delivery Service is maintained within the store as per company policy
3. Grow and maintain VIC and charge card client base
4. Recommend Range improvements to suit the market.

Asset Control

1. Manage and control shrinkage within the Store as per policy
2. Protect Assets (Cash, Stock and Fixed)
3. Managing Debtors within the Store
4. Analyze security requirements and recommend changes in the Store.
5. Ensure physical security measures in the store are implemented and maintained.

Business Trade Licenses (Countries)

1. Ensure that all relevant Trade Licenses are up to date and renewed timeously, where applicable.

Human Resource Management

1. Manage manpower requirements in line with the Company and Division strategy
2. Ensure Succession Planning & Career pathing is in place within the store
3. Ensure open communication / relations with the Store Employee Forum and staff.
4. Ensure training & Development is in place for the store.
5. Manage Employee Relations within the store.

Maintaining Store Standards

1. Conduct daily floor walks
2. Ensure implementation of agreed Action Plans (PIP's) where necessary
3. Monitor adherence of Company standard compliance in the Store
4. Ensure maintenance of housekeeping standards
5. Ensure merchandising policies and standards are adhered to
6. Ensure ready for business is implemented within the stores
7. Ensure lighting, store and racking is maintained in good condition.

Stock Management

1. Ensure stock is ordered and received as per policy
2. Ensure that damage stock is cleared as per policy
3. Implement Obsolete / deranged stock action plans as per policy
4. Manage the slow moving stock as per policy
5. Implement excess stock action plans as per policy.

Store Safety (OHSA) Standards

1. Manage Safety aspects in line with local (OHSA) and/or neighbouring Countries legislation:
2. Ensure all required checklists are completed
3. Ensure appointment of all OHSA representatives for the store as per OHSA Act or if required as per relevant country legislation
4. Investigate, report and manage OHSA Incidents.

Expense management

1. Manage the Store to the Financial Model and benchmarks
2. Maintenance of expenses in line with budget within the store.

Insurance Claims Administration

1. Report all incidents to the relevant insurer.
2. Liaison with relevant insurer on the claim particulars and validity of the claim
3. Submission of documentation to the relevant insurer.

Management of CB Way

1. Implement and maintain controls and disciplines as per the CB Way.

Lead with Vision

1. Establishes a clear and compelling outcomes for area of responsibility
2. Develops appropriate action plans in order to achieve established outcomes
3. Ensures that employees understand their role towards the achievement of the department's outcomes
4. Motivates employees to achieve the established outcomes
5. Proactively identifies and addresses issues and risks within own department that may impede the delivery of the department's outcomes.

Provide Direction

1. Develops operational plans to enable the achievement of set objectives
2. Ensures adherence to policies and procedures within area of responsibility
3. Sets example as a driver of company values and motivate and support employees in department so that others can buy into vision, mission and values.

Drive for results

1. Constantly looks for and acts on opportunities to improve department performance
2. Works to exceed goals set by others
3. Develops stretching goals for self and department, working consistently and tenaciously to meet these
4. Implements clear control mechanisms to measure results against department performance objectives
5. Identifies barriers to performance and persists in overcoming them
6. Assists team members in achieving their goals
7. Proactively anticipates and acts on trends and evolving needs.

Think Strategically

1. Identifies gaps or potential inconsistencies in business results, performance data, processes or systems by recognising patterns in information
2. Prepares contingency plans for identified problems and situations that might occur
3. Proactively take considered action to ensure that a current problem which could be ignored in the short term does not escalate.

Solve Problems

1. Proactively identifies problems and seeks root cause
2. Analyses information objectively and thoroughly and identify gaps or potential inconsistencies in operational results, performance data, processes or systems by recognising patterns in information when solving problems
3. Develops and implement appropriate action plans breaking complex tasks into manageable parts.

Make Decisions

1. Makes decisions within framework of company policies and within set time lines
2. Makes decisions giving due consideration to consequences of the decision made in area of responsibility
3. Implements decisions made in line with agreed processes and policies
4. Stands by own beliefs and decisions with self confidence.

Plan

1. Establishes priorities, operational plans that ensure the best utilisation of resources in area of responsibility
2. Takes into account consequences of planning on area of responsibility with regards to organisational processes, budgets, resource-availability and the external environment.

Empower

1. Mentors and coach subordinates in department by devoting significant time to provision of one-on-one coaching and support to others
2. Works with subordinates to create individual development plans that are clearly linked to business, team, and individual needs and goals
3. Delegates to individuals at the appropriate level.

Manage Performance

1. Follows through on commitments made and deliver on them to achieve set objectives and targets
2. Takes accountability for own and or subordinates actions and implements corrective action where required
3. Defines clear and stretching department goals and standards in line with strategic initiatives and objectives
4. Implements and manages appropriate control mechanisms to ensure department objectives are achieved
5. Uses appropriate behavioural skills to resolve operational performance problems
6. Acts as a role model and motivates others to achieve the highest standards of quality and efficiency
7. Determines employees' strengths and weaknesses relative to demonstrated behaviours and job requirements and implement appropriate development plans.

Handle Pressure

1. Handles pressure well and is consistent in controlling own responses irrespective of time/or workload pressures
2. Remains focused and rational by not showing frustration or anger when resisted and displays self-confidence when dealing with difficult situations
3. Calms others who are expressing frustration or anger.

Innovate

1. Generate unique alternatives, options or solutions to problems.

Manage Change

1. Manages planned changes that may be brought about as a result of internal and or external circumstances
2. Ensures that the department responds to the changing environment and stakeholders needs and expectations.

Influence

1. Persuades, convinces and influence others towards point of view as leader of the department by being aware of self, others and context
2. Displays appropriate, written presentation and oral communication aligned to audience requirements
3. Projects credibility and confidence even when faced with obstacles.

Assert Authority

1. Gets one's point across with credibility and self-confidence ensuring adherence to policies despite work pressures experienced
2. Asserts self during interpersonal situations
3. Maintains and projects confidence, even in adverse circumstances
4. Makes a positive personal impact that is clear and concise for the audience
5. Facilitates open, direct two-way communication
6. Expresses disagreement with peers or more senior colleagues, tactfully and appropriately.

Collaborate

1. Recognises conflict among team members and deal with it effectively
2. Identifies and improves communication to bring conflict within the team into the open and facilitate resolution
3. Makes concerted effort to collaborate and build rapport with internal stakeholders in finding solutions to situations leading to conflict and misunderstanding.

Communicate

1. Assesses the needs of audience in order to deliver appropriate message and content
2. Applies communication strategies to ensure inputs from role players are discussed and acted upon
3. Actively shares information and ideas, and encourages others to share their views and concerns
4. Recognises and proactively deal with situations with potential for miscommunication leading to damaged relationships.