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Graduate Business Development Representative

1 week ago

Cape Town, Western Cape, South Africa DigiCert Full time
About the Role

We are looking for a motivated and results-driven Graduate Sales Representative with professional working proficiency in Spanish to join our team in Cape Town. As a key member of our team, you will drive renewal strategy, proactively build relationships, deliver business outcomes, mitigate risk & churn, and deliver insights.

  • Drive Renewal Strategy – Develop and execute retention strategies as part of the customer success plan for accounts
  • Proactively Build Relationships – Build and maintain relationships with key decision-makers and Customers to influence adoption and customer success
  • Supporting Customers - Guide Customers and customers to support channels available as part of the value DigiCert provides
  • Delivering Business Outcomes – Define business outcomes and orchestrate a success plans inclusive of customer priorities, milestones, risks and metrics
  • Mitigating Risk and Churn – Interpret and act on usage information focusing on “at risk” customers to mitigate churn and identify value optimization opportunities
  • Enabling Customers and Customers – Demonstrate and educate Customers and customers on relevant functionality and content resulting in increased adoption
  • Delivering Insights - Promote insights relevant to customers' workflow and act as a voice of the customer internally, feeding back their experiences
Responsibilities

Key responsibilities include:

  • Managing full sales cycle (inside or field sales) in the software space
  • Developing and executing retention strategies as part of the customer success plan for accounts
  • Building and maintaining relationships with key decision-makers and Customers
  • Defining business outcomes and orchestrating a success plan inclusive of customer priorities, milestones, risks and metrics