Training Program Specialist

4 days ago


Durban, KwaZulu-Natal, South Africa Pro Select Consulting Full time

Job Summary

We are seeking a highly skilled Training Program Specialist to join our team at Pro Select Consulting. As a key member of our organization, you will be responsible for designing, implementing, and evaluating training programs that enhance employees' skills, knowledge, and performance.

Key Responsibilities

  • Develop and deliver engaging training programs for retail employees, including onboarding, product knowledge, customer service, and leadership development.
  • Assess training needs through surveys, observations, and performance metrics to identify skill gaps.
  • Facilitate in-person and virtual training sessions for store associates, managers, and support staff.
  • Collaborate with department heads to create customized learning solutions that align with business goals.
  • Design and develop e-learning modules, training manuals, and other instructional materials.
  • Evaluate the effectiveness of training programs, making improvements based on feedback and performance results.
  • Stay updated with industry trends, best practices, and compliance requirements in retail learning and development.
  • Support employee engagement and career development initiatives.
  • Manage training logistics, including scheduling, venue arrangements, and learning management systems (LMS).
  • Provide coaching and mentorship to employees to support their professional growth.

Requirements

To succeed as a Training Program Specialist at Pro Select Consulting, you should possess:

  • 5+ years of relevant experience in training, education, or human resources.
  • Tertiary qualification in Human Resources, Education, Business Administration, or a related field.
  • Skills Development Facilitation Course by ETDP.
  • Assessor Certification by ETDP (essential).
  • Train the Trainer Certification.
  • OPETDP Diploma and Registered SDF.
  • Previous experience in Retail Industry.
  • Microsoft Office efficiency and basic skills.


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