Business Solutions Consultant
3 days ago
We are seeking a highly skilled Implementation & Consulting Specialist to join our dynamic team. As an Implementation & Consulting Specialist, you will play a key role in providing field and remote support, consultation, and implementations to clients.
Main Purpose of Role:
- You will assist clients globally with their implementation needs, focusing on omnichannel BPO solutions.
- You will lead and participate in implementations according to project plans and budgets.
- You will collaborate with clients to understand their unique requirements and provide tailored solutions.
- You will provide ongoing support and consultation to ensure smooth operations and client satisfaction.
Key Responsibilities:
- Client Support
- Project Management
- Solution Development
- Customer Satisfaction
Required Qualifications and Experience:
- Degree/Diploma or relevant tertiary qualification in IT, Business Administration, or related fields.
- Certifications related to BPO industry and project management are advantageous.
- Minimum 3 years of experience in BPO services, Consulting, and Implementation.
Technical and Behavioural Competencies:
- Good understanding of omnichannel BPO solutions and their impact on business operations.
- Proficiency in Microsoft Office tools and project management software.
Benefits:
- Competitive compensation packages.
- Professional development opportunities.
- A supportive culture.
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