Philanthropy Liaison Specialist
3 days ago
Job Description
About the Role:
We are seeking a highly skilled Donor Relations Practitioner to join our team at the South African National Blood Service.
The successful candidate will be responsible for building and maintaining strong relationships with our valued donors, ensuring their needs are met and they feel valued and appreciated.
The ideal candidate will have excellent communication skills, both written and verbal, and be able to work effectively in a fast-paced environment.
Main Responsibilities:
- Operational Objective: To ensure all donor interactions are conducted in a professional and courteous manner, meeting or exceeding service level agreements.
- Stakeholder Relations: Build and maintain relationships with key stakeholders, including donors, staff, and external partners.
- Financial Objectives: Assist in the development and implementation of strategies to increase donor engagement and retention.
- Staff Management: Collaborate with the team to identify areas for improvement and implement process changes to enhance donor experience.
- Education: Provide training and education to staff on best practices for donor relations.
- Administration: Manage donor databases and provide regular reports on donor activity.
Key Competencies:
- Analytical thinking and attention to detail
- Ethical behaviour
- Persuasive skills
- Drive and belief in the cause
- Teamwork
- Communication
- Judgement and decision making
- Professional Image and Visibility
- Customer Service Orientation
- Building and Living the brand
- Motivating people
- Problem Solving
- Excellence orientation
- Engaging diversity
Qualifications:
- Minimum requirements:
- Minimum of a 3-year PR or Marketing qualification
- Computer literacy
- Driving License
Experience:
- Experience within the blood transfusion environment
- Minimum of 2 years' experience in a PR or Marketing environment
About Us:
The South African National Blood Service is a leading provider of blood and related services in South Africa. We are committed to saving lives through excellence in blood donation, testing, and delivery.
We offer a dynamic and supportive work environment, with opportunities for growth and development.
Apply today to join our team and make a difference in the lives of others
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