ITIL Incident Manager

About the Role:Cisco Systems, Inc. is seeking a highly skilled Incident Management Professional to join our team.This key role will be responsible for managing major incidents across our global operations.The successful candidate will have extensive experience in incident management and ITIL/ITSM fundamentals, with a proven track record of driving...

Job category : Helpdesk and Technical SupportLocation : RandburgContract : PermanentRemuneration : Market RelatedEE position : YesIntroductionTracker is looking for an Incident Management Coordinator to manage and ensure that the systems major incidents are attended to timeously, always escalated and communicated accordingly and provide incidents reports and...

Are you an experienced ITIL certified specialist looking for a new challenge? We have an exciting opportunity for a talented individual to join our team at Findojobs South Africa as an ITIL Certified Specialist.ResponsibilitiesManage changes within IT systems, minimizing risks for the business and customers.Develop, maintain, and improve Change and Release...

Preference will be given to African female or African male candidates.What you will do:We make every interaction matter.We have a cloud communications platform at the heart of what we do, which enables rich and engaging interactions that integrate communication channels and existing back-end business systems together to enable the orchestration and...

About the RoleWe are looking for a highly skilled Incident Response Coordinator to join our team. As an Incident Manager, you will be responsible for leading major incidents and ensuring prompt and quality resolution. You will work closely with cross-functional teams to coordinate support and manage incident communications.You will be responsible for...

About YouTo be successful in this role, you will need to have:A minimum of 5 years of experience with Incident Management, ITIL/ITSM, and experience working in a role focused on incident handling and resolution for customer critical servicesExtensive experience documenting troubleshooting steps and service restoration details, and creating knowledge-base...

We are seeking a highly motivated and results driven ITIL Certified Training Professional to join Adcorp Group, a JSE listed company that provides an unmatched suite of vendor authorized and award-winning training, enablement and certification solutions.Key ResponsibilitiesConducting trainer led training to delegates in a blended classroom environment,...

About the RoleWe are seeking a highly skilled Incident Resolution Manager to join our team at Cisco.This is an exciting opportunity for a seasoned professional with a passion for incident management and a keen eye for detail. As an Incident Resolution Manager, you will be responsible for managing incidents from start to finish, ensuring that they are...

Incident Management ExpertWe are looking for an Incident Management Expert to join our team. As a specialist in incident management, you will be responsible for identifying, investigating, and resolving errors, as well as monitoring progress on resolution of known errors.Key Responsibilities:Document Root Cause Analysis and remedial actions with a high...

We're on the lookout for an accomplished ITIL v4 Process Optimization Lead to spearhead process optimization initiatives at Opensource Intelligent Solutions.The ideal candidate will have extensive experience with ITSM environments, global stakeholders, and process improvement methodologies like ITIL v4.You'll be responsible for leading process optimization...

We are searching for a Client Incident Manager to join our team at Profession Hub.This individual will play a key role in managing and resolving client incidents related to our services. The ideal candidate will have strong problem-solving skills and the ability to work well under pressure.Main Responsibilities :Manage and resolve client incidents in a...

DESCRIPTIONABOUT USAmazon has built a reputation for excellence with a mission to be the earth's most customer-centric company, a company that customers from all over the globe will recognize, value, and trust for both our products and our service. Amazon Web Services (AWS) is carrying on that tradition while leading the world in cloud technologies.The AWS...

Profession Hub invites applications for the position of Incident Resolution Expert.This role involves providing front-line operational support to manage and resolve client incidents related to the organisation's services. Key responsibilities include ensuring timely progression and swift resolution, delivering superior services in line with Service Level...

Our client is searching for a First Line Incident Analyst to join their team.Contract : Permanent with a probation periodRemote working : Hybrid (2-3 days a week )Job Purpose :Your main duties will be to manage and resolve client incidents related to the organisation's services, ensure the progression and swift resolution of these incidents and deliver...

About the RoleWe are seeking a skilled Customer Support Manager to join our team. As an Incident Manager, you will be responsible for leading major incidents and ensuring prompt and quality resolution. You will work closely with cross-functional teams to coordinate support and manage incident communications.You will be responsible for managing incident...

About the Position:Cisco Systems, Inc. is seeking a highly skilled Global Service Restoration Expert to join our team.This key role will involve managing major incidents across our global operations, ensuring prompt and quality resolution while adhering to SLA commitments.The successful candidate will have extensive experience in incident management,...

Job Overview:We are currently seeking a Cloud Communications Specialist to join our Cisco Systems, Inc. team.This role will focus on managing major incidents within our cloud communications platform.The ideal candidate will have a strong background in ITIL/ITSM and experience coordinating remote teams.Key Responsibilities:Record, classify, and communicate...

The AIID function is to improve safety and public confidence in the aviation transport through excellence in: Independent investigation of transport accidents and incidents and other safety occurrences, safety data recording, analysis and research, and fostering safety awareness, knowledge and action.Job DescriptionOverall, Purpose of the JobThe SACAA-AIID's...

IT Operations Specialist/ Manager – Mobile NetworksEMEA & USA SupportQualification and Experience RequiredExperience: 5+ years in IT OperationsDegree: Information Systems (or equivalent experience)Certifications: ITIL Foundation & Project Management (Advantageous)Are you a tech-savvy problem-solver with a knack for mobile networks, IT operations, and...

We are seeking a Service Desk Manager to join our team in Pretoria. The successful candidate will be responsible for managing our service desk, including responding to incidents, problems, and changes, as well as providing technical guidance to our team.ResponsibilitiesManagement of the service desk.Incident, problem, and change management.Providing...