Senior Quality Assurance Manager

7 days ago


Johannesburg, Gauteng, South Africa CallForce Full time

Job Title: National Quality Assurance Manager

At CallForce, we are seeking a highly skilled National Quality Assurance Manager to join our team. This individual will be responsible for monitoring process implementation, managing QA teams in various campaigns, and reporting to the Head of the Training & Quality Assurance department.

Key Responsibilities:

  • Ensure compliance with the company's quality systems and processes.
  • Evaluate daily feedback from all quality assurance and compliance teams.
  • Develop and maintain thorough knowledge and understanding of products, including performance and functional requirements of the contact centre.
  • Ensure campaign KPIs are met regarding quality standards.
  • Continuously upskill quality assurance personnel.
  • Provide weekly quality assurance reports to the business and to clients as per SLA requirements.
  • Ensure ongoing optimisation across all campaigns within the business.
  • Team management.

Requirements:

  • Ability to work and complete projects without supervision, self-motivated.
  • Ability to communicate with discretion and professionalism, understanding when confidentiality is needed.
  • Analytical approach to problem-solving and solution-driven strategy development.
  • Critical attention to detail.
  • Capable of always working on multiple campaigns.
  • Strategy implementation with excellent organisational skills.
  • Quality control astuteness.
  • Strong knowledge of customer care processes and techniques.
  • Demonstrated ability to work well in a team environment.
  • Must be a critical thinker.

Qualifications:

  • Data Analysis.
  • At least 3-5 years in Quality Assurance/Quality Control/Compliance at management level (BPO industry preferred).
  • At least 3-5 years of managing a QA Team.
  • MS Excel proficiency advanced.
  • Customer Centric Report building.


  • Johannesburg, Gauteng, South Africa Quality Connect Staffing Full time

    Job SummaryWe are seeking a highly skilled Quality Assurance Officer to join our team at Quality Connect Staffing. The successful candidate will be responsible for ensuring the quality of our products and services, maintaining our quality management system, and conducting internal and external audits.The ideal candidate will have a strong background in...


  • Johannesburg, Gauteng, South Africa Psybergate Full time

    Role OverviewAs a Senior Quality Assurance Manager at Psybergate, you will be responsible for leading the quality assurance team to ensure the delivery of high-quality software products. Your primary focus will be on developing and implementing quality engineering practices, processes, and tools to improve the overall quality of our products.Key...


  • Johannesburg, Gauteng, South Africa Quality Connect Staffing Full time

    Job DescriptionJob Title: Quality Assurance SupervisorCompany: Quality Connect StaffingJob Summary:We are seeking a highly skilled Quality Assurance Supervisor to join our team at Quality Connect Staffing. The successful candidate will be responsible for supervising staff in the quality department, ensuring that all quality-related tasks are completed...


  • Johannesburg, Gauteng, South Africa Quality Connect Staffing Full time

    Job DescriptionAs a Quality Assurance Officer at Quality Connect Staffing, you will be responsible for maintaining the quality management system (QMS) as required by ISO 9001. This includes conducting internal and external audits, ensuring all quality standards, policies, procedures, work instructions, and forms are compliant and up to date, and maintaining...


  • Johannesburg, Gauteng, South Africa FirstRand Bank Limited Full time

    At FirstRand Bank Limited, we are seeking a highly skilled Senior Quality Assurance Specialist to join our team.As a Senior Quality Assurance Specialist, you will be responsible for ensuring the highest quality of our products and services.The successful candidate will have a strong background in quality assurance and a proven track record of delivering...


  • Johannesburg, Gauteng, South Africa Planet10 Full time

    Senior Functional TesterWe are seeking a highly skilled Senior Functional Tester to join our team at Planet10. As a key member of our Quality Assurance team, you will play a critical role in ensuring the quality and reliability of our products.Key Responsibilities:Develop and execute test plans and test cases to ensure the highest level of quality in our...


  • Johannesburg, Gauteng, South Africa Planet10 Full time

    Job Title: Quality Assurance LeadAbout the Role:We are seeking a highly skilled Quality Assurance Lead to join our team at Planet10. As a Quality Assurance Lead, you will be responsible for leading the test implementation in accordance with the agreed Quality Assurance principles and standards.Main Responsibilities:Lead the test implementation in accordance...


  • Johannesburg, Gauteng, South Africa CallForce Full time

    Job Title: National Quality Assurance ManagerThe National Quality Assurance Manager will oversee the implementation of quality processes, manage QA teams across various campaigns, and report to the Head of Training & Quality Assurance.This role ensures that quality and compliance standards are consistently met across the business. The National Quality...


  • Johannesburg, Gauteng, South Africa Telebest Full time

    Job DescriptionWe are seeking a highly experienced professional to join our team at Telebest as a Quality Control Specialist.The ideal candidate will have a strong background in quality assurance, with a minimum of 5-8 years of industry experience and 3-5 years of management experience.They will also have a proven track record of working in a project...


  • Johannesburg, Gauteng, South Africa CallForce Full time

    **Job Title:** National Quality Assurance ManagerThe Quality Assurance Manager will ensure that quality and compliance standards across CallForce are consistently met and engineer strategies followed by implementation to continuously better the performance of the business according to the policies and procedures of CallForce.This individual will be...


  • Johannesburg, Gauteng, South Africa CallForce Full time

    Job Title: National Quality Assurance ManagerThe National Quality Assurance Manager will oversee the implementation of quality processes, manage QA teams across various campaigns, and report to the Head of Training & Quality Assurance.This role ensures that quality and compliance standards are consistently met across the business. The National Quality...


  • Johannesburg, Gauteng, South Africa Isilumko Staffing Full time

    A well-established diagnostic pathology service client is seeking an experienced professional to assume the role of Senior Quality Assurance Manager. Key responsibilities include:Strategic management of QA schemes and national accreditationDriving cost-effectiveness initiativesRegular oversight of lab technical auditsAssistance with SANAS accreditation...


  • Johannesburg, Gauteng, South Africa Psybergate Full time

    Job Title: Quality Assurance ManagerWe are seeking a highly skilled Quality Assurance Manager to join our team at Psybergate. As a Quality Assurance Manager, you will be responsible for ensuring the quality of our software products and services.Key Responsibilities:Liaise with stakeholders to identify and prioritize quality assurance activitiesDevelop and...


  • Johannesburg, Gauteng, South Africa Telebest Full time

    Job RequirementsWe are seeking a highly experienced professional to join our team at Telebest as a Quality Control Specialist.The ideal candidate will have a strong background in quality assurance, with a minimum of 5-8 years of industry experience and 3-5 years of management experience.They will also have a proven track record of working in a project...


  • Johannesburg, Gauteng, South Africa Planet10 Full time

    About the RoleWe are seeking a highly skilled Quality Assurance Lead to join our team at Planet10. The successful candidate will be responsible for leading the development and implementation of our quality assurance processes and procedures.Key ResponsibilitiesDevelop and Implement Quality Assurance ProcessesDevelop and implement quality assurance processes...


  • Johannesburg, Gauteng, South Africa IntelliStaff Full time

    Job Title: Quality Assurance SpecialistWe are seeking a highly skilled Quality Assurance Specialist to join our team at IntelliStaff. As a Quality Assurance Specialist, you will be responsible for ensuring that all processes, materials, and finished products meet the highest standards of quality and safety.Key Responsibilities:Conduct welding inspections to...


  • Johannesburg, Gauteng, South Africa Mindworx Consulting Full time

    At Mindworx Consulting, we are seeking a skilled Sr. Quality Assurance Specialist to join our team. In this role, you will be responsible for ensuring the quality of our financial services platform.Key Responsibilities:Quality Assurance: Perform quality assurance activities to ensure the platform meets the required standards.Stakeholder Engagement: Engage...


  • Johannesburg, Gauteng, South Africa IntelliStaff Full time

    Job Title: Quality OfficerIntelliStaff is seeking an experienced Quality Officer to join our team. The ideal candidate will have a strong background in welding inspection, civil construction, and quality assurance within the industrial sector.Key Responsibilities:Welding Inspection: Conduct visual and non-destructive testing (NDT) inspections on welding...


  • Johannesburg, Gauteng, South Africa Telebest Full time

    Key Responsibilities:Lead quality assurance initiatives to ensure compliance with industry standards.Manage a team of inspectors to ensure quality control.Develop and implement quality management systems.Conduct audits to identify areas for improvement.Maintain records and reports on quality performance.About You:We are seeking a motivated and experienced...


  • Johannesburg, Gauteng, South Africa Deka Minas (Pty) Ltd Full time

    Quality Assurance Manager Job DescriptionThe successful Quality Assurance Manager will possess a minimum of 8 years of hands-on experience in quality management, preferably with a background in machining under API standards. They will lead a team of QC inspectors and technicians, providing guidance, training, and mentorship to ensure accurate and consistent...