Rental Services Supervisor
2 days ago
We are seeking an experienced Rental Services Supervisor to join our team at Orion Hotels & Resorts. As a key member of our fleet management team, you will be responsible for supervising the daily activities of our vehicle rental service.
About the Role:
In this role, you will be responsible for managing a team of administrators who handle tasks such as capturing sales return orders, conducting daily driver debriefings, and obtaining proof of delivery. You will also be involved in investigating and resolving queries and requests regarding credit notes and PODs from internal or external sources.
Your Key Responsibilities:
- Capture Sales Return Orders: Supervise the capture of sales return orders on the ERP system on the same day as the physical stock return and forward the documentation to the Credit Note Supervisor for approval and processing.
- Daily Driver Debriefing: Supervise daily debriefings with fleet drivers to ensure all documents are received and handed over.
- Obtain Proof of Delivery: Supervise the obtainment of all PODs for all invoices daily and review signatures and/or stamps to confirm their validity.
- Reporting and Follow-up: Supervise accurate and complete reporting on outstanding PODs and manually scan exceptions to email and upload to the ERP system.
- Query Resolution: Supervise the investigation and resolution of queries and requests regarding credit notes and PODs from internal or external sources using the ticketing system effectively.
- Stock Allocation: Supervise the correct allocation of non-saleable stock due to breakages, damages, old vintages, and shortages on SROs to be recharged to the responsible party.
- Supervisory Support: Provide occasional support to the Credit Note and POD Supervisor as required.
- Month-End Procedures: Supervise the completion of month-end procedures before closing off the inventory period.
Requirements:
- Educational Qualifications: Grade 12
- Work Experience: 1-2 years in an office administration and/or clerical role
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