Installation Team Lead

3 days ago

Randburg, Gauteng, South Africa Tracker South Africa Full time
Job Description:

The Installation Supervisor will directly supervise the departmental delivery of agreed Key Performance Indicators (KPIs) achieved through the Installation and Quality Technicians; ensure proper training is conducted; appropriate application of offers and customer management is implemented effectively.

Key Responsibilities:
  • Ensure that the Technicians and Quality Assurers have a good understanding of the company goals and strategy.
  • Ensure that the Technicians and Quality Assurers have a good understanding of the installation process and procedure.
  • Conduct relevant analyses of individual Technicians and Quality Assurers as well as team statistics and trends on a regular basis in order to produce meaningful insights that can assist with improving productivity.
  • Prepare all relevant business reports on a daily, weekly and monthly basis in line with agreed quality standards and deadlines.
  • Supervise department resources as required to support customer demands and business needs.
  • Drive the delivery and implementation of department Service Level Agreements through strict compliance.
  • Compile monthly stats on efficiency reports and provide meaningful recommendations to the department manager.
  • Compile monthly stats on customer service reports and provide meaningful recommendations to the department manager.
  • Ensure that new information regarding methods of installation is communicated to all team members.
  • Compile monthly stats on recovery rate reports and share findings and insights with the department manager.
  • Ensure that the Technicians follow the predetermined schedule to achieve maximum productivity while delivering excellent customer service.
  • Ensure that the Technicians liaise with scheduling with regards to installation address, vehicle details, etc. to ensure integrity in their delivery.
  • Ensure that the Technician's allocated jobs are completed at a rate of 100%.
  • Liaise with scheduling to ensure that the Technician's schedules are correct to minimise cancellations and frustrations, in line with customer service standards.
  • Ensure that the Technicians and Quality Assurers have the necessary tools and test equipment to fulfil their roles successfully.
  • Ensure that the Technician's and Quality Assurer's vehicles are serviced and maintained to minimise breakdowns.
  • Maintain a good relationship with the scheduling supervisors to ensure that efficiencies are met in line with departmental objectives.
Requirements:
  • Essential: Matric NQF 4
  • Essential: At least 5 years' technical (tracking) experience.
  • Essential: At least 2 years' experience within the Quality Assurance environment.
  • Desirable: At least 1 year Supervisory or Team Lead experience.
  • Demonstrated competence and working knowledge of administrative, organising, coordinating and PR skills is required.
  • Demonstrated competence and working knowledge of Microsoft Office.
  • Supervisory capabilities.
  • Creative thinking.
  • Influencing and convincing skills.
  • Negotiation Skills.
  • Conflict Management.
  • High analytical and insight generation capabilities.
  • Resilience and ability to work under pressure.
  • Strong interpersonal skills.
  • Management of financial resources.
  • Judgment and Decision Making.
  • Complex Problem Solving.
  • Critical Thinking.
  • Coordination ability.
  • Cultural sensitivity and social perceptiveness.

Medical Aid

Provident fund

  • Installation Support

    2 weeks ago

    Randburg, Gauteng, South Africa Energy at Work Projects Full time

    Join Our Client's Team as an Installation Support (Scheduling) AgentAre you ready to be a vital part of a dynamic team where your organizational skills and customer service expertise will shine? We're looking for an Installation Support (Scheduling) Agent to join our client's growing familyThey're not just about products; they're about experiences. They...

  • MW Installation and Recovery Lead

    1 day ago

    Randburg, Gauteng, South Africa HR Services on Call Full time

    About the RoleThis is an exciting opportunity to join our team as a Microwave Project Manager. You will be responsible for overseeing microwave installations, managing documentation, and ensuring quality control. If you have a strong background in microwave technology, excellent communication skills, and a proactive approach to problem-solving, we encourage...

  • Microwave Installation Technician

    3 hours ago

    Randburg, Gauteng, South Africa Voce Full time

    We are seeking a skilled Microwave Installation Technician to join our team at Voce, a leading provider of MW equipment and installation services across South Africa.The ideal candidate will have extensive experience in the installation, maintenance, and repair of microwave radio communication systems, including components like antennas, waveguides, and...

  • Technical Installation Expert

    2 weeks ago

    Randburg, Gauteng, South Africa Talent Evolution (Pty) Ltd Full time

    Talent Evolution (Pty) Ltd Job DescriptionJob Title: Technical Installation ExpertWe are seeking a highly skilled Technical Installation Expert to join our team at Talent Evolution (Pty) Ltd. The successful candidate will be responsible for the installation, maintenance, and repair of electrical and instrumentation systems.The ideal candidate should have...

  • Senior Signage Installer

    3 days ago

    Randburg, Gauteng, South Africa TRASA Recruitment Agency Full time

    Senior Signage InstallerLocation: Kya Sands, JohannesburgSalary: Market-Related (Based on Experience)Are You a Hands-On Expert in Signage Installation with Leadership Skills?We are on the lookout for a Senior Signage Installer who thrives on precision, efficiency, and delivering exceptional visual impact. This is your opportunity to join a fast-paced and...

  • Technician: Installations

    3 weeks ago

    Randburg, Gauteng, South Africa Tracker South Africa Full time

    Tracker requires the services of Installation Technicians in the Installations Department based at the Head Office in Johannesburg. This department is responsible for effective installations of sophisticated electronic equipment into various types of vehicles. This position requires the candidates to complete all tasks scheduled by the scheduling department...

  • Installation Supervisor

    3 weeks ago

    Randburg, Gauteng, South Africa Tracker South Africa Full time

    The Installation Supervisor will directly supervise the departmental delivery of agreed KPIs achieved through the Installation and Installation Quality Technicians; ensure proper training is conducted; appropriate application of offers and customer management is implemented effectively. The role needs to further drive communication and feedback to critical...

  • Manager of Installation and Customer Experience

    1 week ago

    Randburg, Gauteng, South Africa multichoice Full time

    Key ResponsibilitiesThe Manager of Installation and Customer Experience will be responsible for leading the development and implementation of operational installation management systems, procedures, processes, and policies.You will oversee the after-sales customer support by ensuring quality on-time installations and customer experience. Additionally, you...

  • Solar PV Installation Engineer Leader

    2 weeks ago

    Randburg, Gauteng, South Africa Copper Quail Full time

    We are hiring a skilled Solar PV Installation Engineer Leader to lead the commissioning of our large-scale solar site. As a key member of our team, you will be responsible for ensuring the successful installation and commissioning of solar panels and associated electrical systems.Responsibilities:Oversee the commissioning process, ensuring timely and...

  • Synthetic Turf Installer

    2 weeks ago

    Randburg, Gauteng, South Africa Pro Tem Full time

    Synthetic Turf InstallerWe are seeking a skilled Synthetic Turf Installer to join our team at Pro Tem.Responsibilities:Installing synthetic turf on various sites, including residential and commercial propertiesPreparing the base for installation, including removing existing materials and preparing the siteLaying out, cutting, and securing the turf in...

  • Electrical Installation Specialist

    1 day ago

    Randburg, Gauteng, South Africa Insphired Full time

    Insphired is seeking a skilled and certified electrician with mechanical experience to join their team as an electrical installation specialist.About the Role:The successful candidate will be responsible for installing, servicing, and maintaining industrial and commercial laundry equipment.Key responsibilities include working in the field on a daily basis,...

  • Installation and Maintenance Technician

    6 days ago

    Randburg, Gauteng, South Africa Nerospec Group Full time

    Job DescriptionNerospec Group seeks an experienced Field Engineer to join its team.The ideal candidate will possess a strong understanding of electrical systems and have hands-on experience in installation, maintenance, and troubleshooting.ResponsibilitiesInstallation and CommissioningInstall and test equipment according to project specifications.Coordinate...

  • Installation and Maintenance Professional

    2 weeks ago

    Randburg, Gauteng, South Africa SA Metal Full time

    About the TeamWe are a dynamic team at SA Metal, and we are looking for a skilled Communications Technician to join us. As a key member of our team, you will be responsible for installing, wiring, and mounting various electronic devices, machines, or equipment. Your duties will include installation and programming of access control systems, CCTV cameras, and...

  • Installation Supervisor

    3 days ago

    Randburg, Gauteng, South Africa Tracker South Africa Full time

    At Tracker South Africa, we are seeking a highly skilled Installation Services Supervisor to join our team. As a key member of our Installation Support department, you will be responsible for managing staff, handling customer escalations, identifying opportunities, and setting targets.Key Responsibilities:Manage staff performance, ensure proper training, and...

  • Electrical Installation Specialist

    2 weeks ago

    Randburg, Gauteng, South Africa SA Metal Full time

    About the RoleThe Electrical department at SA Metal has an exciting opportunity for a skilled Communications Technician to join their team. As a key member of our team, you will be responsible for installing, wiring, and mounting various electronic devices, machines, or equipment. Your duties will include installation and programming of access control...

  • Repairs and Installation Expert

    2 weeks ago

    Randburg, Gauteng, South Africa Objective Personnel Full time

    About the Role:We are looking for a skilled Repairs and Installation Expert to join our team at Objective Personnel.Key Responsibilities:Sales and Technical Support: Assist customers with technical queries and provide solutions to their problems.Repair and Installation: Repair and install equipment for clients, ensuring high-quality...

  • CCTV Installation and Maintenance Expert

    3 days ago

    Randburg, Gauteng, South Africa Bianca Consulting Full time

    CCTV Installation and Maintenance Expert Job DescriptionWe are seeking a highly skilled CCTV Installation and Maintenance Expert to join our team at Bianca Consulting. As a CCTV Installation and Maintenance Expert, you will be responsible for installing, testing, and maintaining CCTV systems, as well as providing technical support and training to clients.Key...

  • Artificial Grass Installation Specialist

    2 weeks ago

    Randburg, Gauteng, South Africa Pro Tem Full time

    Job Title: Artificial Grass Installation SpecialistWe are seeking a highly skilled Artificial Grass Installation Specialist to join our team at Pro Tem.Job Description:The successful candidate will be responsible for the installation of artificial turf on various sites, including private residences and sports fields. This will involve preparing the base for...

  • Hardware Installation Specialist

    2 weeks ago

    Randburg, Gauteng, South Africa Flink Recruitment Full time

    We are seeking a skilled Technical Field Support Engineer to join our team at Flink Recruitment in Southern Africa. The role involves troubleshooting, installation, and maintenance of hardware/software, ensuring optimal performance, and providing technical support. Frequent travel to client sites is required, and the ability to work independently in...

  • Installation Technician Work Integrated Learning Opportunity

    2 weeks ago

    Randburg, Gauteng, South Africa Tracker South Africa Full time

    Company OverviewTracker Connect is a leading provider of innovative solutions in the field of electronic equipment installation. Our mission is to upskill young, talented individuals from South Africa's communities.Job DescriptionWe are currently offering a unique opportunity for 30 young people with great potential to participate in our Installation...