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Service Consultant Expert

2 weeks ago

Pretoria, Gauteng, South Africa Nedbank Namibia Full time
Job Description

We are seeking a skilled Service Consultant to join our team at Nedbank Namibia. As a key member of our customer service team, you will be responsible for delivering exceptional service to our clients, ensuring their needs are met and exceeded.

Key Responsibilities:
  • Client Engagement:
  • Create lasting impressions by addressing client concerns and resolving issues promptly and professionally.
  • Build strong relationships with clients through regular communication and follow-up on applications and requests.
  • Educate clients on the benefits of digital banking and self-service solutions, promoting financial inclusion and independence.
  • Foster a culture of excellent customer service, encouraging feedback and continuous improvement.
Business Operations:
  • Cash transactions: process deposits, withdrawals, and transfers efficiently and accurately.
  • Control and balance branch stock holdings, ensuring accurate inventory management.
  • Maintain high levels of security and integrity in handling cash and sensitive information.
  • Manage queuing processes, prioritizing clients with special needs and ensuring a smooth customer experience.
Risk and Compliance:
  • Mitigate risk by adhering to established policies and procedures, ensuring compliance with regulatory requirements.
  • Prevent fraud and losses by identifying potential risks and taking proactive measures to minimize exposure.