Account Manager

2 months ago

Cape Town, Western Cape, South Africa FIXR Full time
About FIXR

FIXR is a fast-growing, innovative events and ticketing platform that provides a comprehensive end-to-end solution for event organisers, venues, promoters, universities, students, and charities. Our platform is a one-stop-shop for event organisers to sell tickets online and for ticket buyers to discover events and buy tickets.

We are expanding into new areas of ticketing, both in the UK and internationally, with recent openings in Cape Town and Dubai. This role is based in Cape Town, but you may service a number of territories we operate in, including South Africa, Dubai, and the UK.

About the Role

We are seeking an Account Manager to join our client services team, which sits at the heart of our company. As an Account Manager, you will become an expert in our product suite and engage with our organiser clients to build strong, long-lasting relationships. You will spend the majority of your time in our account management team, with some customer service and operations thrown in.

This is a fast-paced, dynamic role that is ideally suited to someone with experience in account management and looking to join a technology scale-up and gain experience across multiple business areas. The Account Manager will report to the Managing Director: SA as well as to the Head of Account Management in the UK.

Key Responsibilities
  • Serve as the key point of contact for assigned client accounts, maintain client satisfaction, and build strong long-lasting relationships.
  • Develop a trusted advisor relationship with clients to ensure goals are aligned from a business strategy perspective and success metrics are identified.
  • Develop retention strategies to elongate the lifetime value of clients.
  • Work alongside your Account Operations colleagues to meet/exceed the expectations of our client base.
  • Collaborate with the Business Development Team to ensure a smooth client onboarding process from deal agreed to full account management responsibility.
  • Handle client escalations and work across teams to resolve issues.
  • Provide internal feedback on how we can better serve clients to help minimise churn and maintain an industry-leading position.
  • Identify and execute against opportunities for upsells.
  • Own and manage the renewal process for your clients.
  • Meet targets in respect of renewals, revenue retention, and upsells.
  • Establish a strong understanding of competitors, ticketing, and the events industry.
  • Attend both virtual and physical meetings with clients, including regular travel across South Africa and abroad if required.
Requirements
  • Ability to multi-task with excellent organisation and project management skills.
  • Entrepreneurial mindset and ability to spot/create opportunities.
  • Excellent documentation and communication skills.
  • Go-getting attitude – you're ambitious and believe you get out what you put in.
  • Self-starters. You'll get trained and you are part of a team, but we're moving fast, so we value people who proactively bring ideas forward.
  • Fun-oriented people who can build relationships easily.
Benefits

We offer a competitive salary plus bonus, a hybrid environment with a Cape Town office, holiday perks, an L&D budget, an inclusive and social culture, free tickets for FIXR events, and the opportunity to work for a global company.

We consider diversity a strength and inclusion fuels our ability to solve problems we never thought we could. Your application will be considered on its merits, without regard to your race, age, gender, religion, sexual orientation, disability status, or anything else. If there is anything we need to know to enable you to fully participate in our interview process, please just let us know in your application.

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