Account Manager

5 days ago


Cape Town, Western Cape, South Africa Ten Group Full time
Job Title: Account Executive

We are seeking a highly organized and detail-oriented Account Executive to join our Client Services team. As an Account Executive, you will be responsible for providing support to our Account Managers with regular tasks including data analysis, project management, marketing planning, and monthly reporting.

Key Responsibilities:
  • Management Information and Data Analytics: Provide accurate and timely MI reports for specified accounts, accompanied by a positive commentary reinforcing the value of the service.
  • Account Management: Take ownership of the account management of specific small accounts, manage day-to-day queries/issues with the client, and intervene in any member satisfaction issues to ensure they are solved quickly.
  • Marketing and Communications: Brief in, monitor, and approve specific mailers for specific clients, ensuring the assets and content are tailored to the audience and will drive the best possible uptake.
  • Project Management and Implementation Management: Maintain updated trackers for specified projects/new programme launches within Client Services, follow up with stakeholders internally ahead of deadlines, and facilitate necessary internal meetings to support the governance and successful outcome of the projects.
Requirements:
  • Highly organized with use of project management tools or trackers.
  • Ability to prioritize appropriately.
  • Clear, concise, confident communicator, able to influence key stakeholders.
  • Attention to detail.
  • Highly numeric with good data analysis skills.
  • Ability to influence key stakeholders through clear communication.
  • Solid experience with MS Office (particularly MS Excel and MS PowerPoint).
  • Experience delivering client-focused solutions to customer needs.
  • Strong project management skills with proven ability to juggle multiple account management projects at a time, while maintaining sharp attention to detail.
  • Management of complex activities, working with multiple internal stakeholders to ensure a successful and timely outcome for the client.
  • Excellent listening and presentation abilities.
  • Strong verbal, numerical, and written communication skills.
  • Great analytical skills to work on reporting and data analysis.
Benefits:
  • Flexible work arrangements, including hybrid work possibilities.
  • Annual leave of 20 days per annum and an additional 3 extra days of annual leave in the third year.
  • One month paid sabbatical after 5 years of service, without tapping into annual leave.
  • Company contribution towards medical aid, transport home for those working a late shift (applies to those who don't have a car).
  • Access to ICAS Employee Health and Wellness (EHWP) services, which are confidential and free for all employees to use.
  • Lots of great travel and entertainment discounts as our clients' members would.
  • Stunning roof-top terrace to enjoy the Table Mountain view, while enjoying our latest fruit drop or great coffee/tea station.
  • Global team, with diversity at its core.
  • Safe and secure offices located in Cape Town Foreshore, with complimentary off-street parking.
  • Possibility of growth within a dynamic and international company.

Ten Lifestyle Group is an AIM-listed global travel and lifestyle concierge company founded in 1998 by Alex Cheatle and Andrew Long. Delivering unique travel, entertainment, and dining experiences to the world, Ten is a vital part of the customer engagement strategies of leading premium financial services and consumer brands.


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