General Manager

3 days ago

Cape Town, Western Cape, South Africa Bidvest Facilities Management Full time
Job title : General ManagerJob Location : Western Cape, Cape TownDeadline : April 21, 2025Quick Recommended Links
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MAIN OUTPUTS

Service Delivery and Operational:

  • Contract ownership of service standards and service delivery in all areas under the responsibility of Facilities management operations
  • Seek and implement initiatives to assist operations in measuring and driving performance
  • Be aware of buildings and services implemented or terminated on the portfolio, and ensure services are sold up or sold down accordingly. Further, where it is a sell up, surety given to ensure the service standard is implemented to the required contract standard per service provider and / or team
  • Ensuring innovation and promotional activity around operations is continuous and maintained
  • Ensuring that all operations and facilities remain of the highest standard and are implemented consistently across the portfolio.
  • Monitor and report on service partner and supplier non-conformance on the FM account; and ensure this is tracked and resolved.
  • Offer support to the operational; project and engineering divisions of the contract where applicable.
  • Design and assess cyclical visits to all buildings nationally.
  • Alignment of service delivery outputs to JLL strategic initiatives
  • Assessment of operational performance of the operational teams and service partners; in alignment to service standards.
  • Implementation and development of measurement tools to continuously assess the service performance on the contract.

Financial & Commercial:

  • Innovation in the related services to create efficiency on the account
  • Optimisation of costs for the purposes of achieving savings targets on the FM account
  • Identify opportunities to grow the FM contract on the JLL Account
  • Ensure service contracts are fulfilled by service providers based on PO's issued, and to claim credits where they were not.
  • Ensure contract profitability; through understanding available financial reports, responsible cost management and driving innovative solutions.
  • Have a firm understanding of the contract commercials and ensure spends and expenses and are managed in accordance with the approved budgets.
  • Ensuring WIP / GRIR are within the required and acceptable days.

Strategic:

  • Development of a customer focused service ethic culture that can be implemented; that is uncompromising and of the highest level on the JLL Amazon contract.
  • Strategic drive to ensure all services align under BFM on the contract in respect to culture of service delivery and operational outputs
  • Identify strategic opportunities across the account that can benefit the greater contract not only service standards.
  • Use of technology to drive efficiency and innovate on the account

Contract Compliance & Governance:

  • Ensure contract and account are compliant in terms of the governance requirements
  • Ensure compliance to all process that have been documented in the contract that bearing on service standards and soft services
  • Continually assess if all dashboards and reporting is adding value to the account and is useful. Innovate around those dashboards to continuously improve the data reported.
  • Proactively manage customer feedback and keep track of this, with resolutions

People Management & Team Dynamics:

  • Responsible for the motivation and managing of the division's team members as well as ensuring the team structures are effective and efficient.o Development and implementation of a training programme to drive the desired culture on the FM contract that all teams and suppliers will prescribe to
  • Identifying training needs and gaps and executing on these with training that will benefit the contract
  • General account leadership; through collaboration with colleagues in Operations; Contract Commercial compliance; Projects; and Engineering
  • Managing the output and performance of the Facilities management team and their input across operations nationally.
  • Assistance where required on any IR / HR related issues on the account or within BFM
  • Drive a culture of collaboration with all teams on the account.

General:

  • Involvement in key projects to understand impact on service delivery of service stands and related costs, and contract scope.

General Administration

  • Customer feedback reporting
  • Review communications, prior to communication to the client.
  • Benchmarking of services on the account
  • Hold weekly & monthly documented meetings with facilities operations teams and client representatives
  • Management and assessment of the outputs on the account.
  • PPM management
  • Attend and participate in client meetings
  • Update and maintain all records pertaining to Facilities operations
  • Site visits, report, and review of Facilities sites

Health & Safety

  • Adhere to the BFMs Safety, Health, Environmental and Quality (SHEQ) Management System's Policies & Procedures as applicable to this position.
  • Adopt and maintain ISO policy, procedures and standards for the site
  • Implement any measures you may identify in accordance with the standards and procedures
  • Ensure account OHS compliance on the account is in accordance with the clients requirements.
  • Engagement with JLL Client on all services and any impacts to quality, HSE, projects and operations.

Reporting

Prepare presentations for operations/relevant stakeholders monthly encompassing:

  • Call Reporting
  • PPM performance
  • Manage SLA in terms of closure of calls or work orders – Monthly PPM dashboard for soft services
  • Dashboard monthly
  • Compile and prepare statistics/reports as and when required.

Adhoc

  • Undertake any other responsibilities as directed by management.
  • Responsible for further specific projects as delegated by your line manager

QUALIFICATIONS AND SKILLS

The Applicant must meet the following requirements:

  • BSc Degree, Diploma / FM Qualification / Management degree (EDP, MBA or MBL advantageous)
  • Matric (Senior Certificate)
  • Valid SA Drivers' License
  • 10yrs relevant working experience, 8yrs FM & maintenance engineering experience. 8yrs Senior Management experience. Experience in CRM & Property Management
  • Facilities Management, General Building Maintenance, People Management, Supply Chain, Procurement (especially Strategic Sourcing), Negotiation Skills, Commercial, Contract & Vendor Management, General knowledge in Finance, Law & Auditing
  • MS Word, MS Excel, MS Powerpoint, MS Project & MS Outlook (Intermediate skill level), SAP knowledge
  • OHS Act, ISO 9001 Quality Management & Risk Management Systems
  • Engineering / Technical  jobs

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