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Transaction Management Executive

1 week ago

Durban, KwaZulu-Natal, South Africa GLS Supply Chain Equipment Full time
Role Overview

As a Client Services Controller at GLS Supply Chain Equipment, you will play a critical role in ensuring the smooth operation of our client services function.

Your primary responsibility will be to manage client relationships, resolve issues, and provide exceptional service.

Key accountabilities include:

Key Accountabilities
  • Client Relationship Management: Develop and maintain strong relationships with clients through proactive issue resolution and effective communication.
  • Issue Resolution: Investigate and resolve client queries and issues in a timely and efficient manner.
  • Reporting: Compile and present regular reports on key performance indicators (KPIs) and service level agreements (SLAs).
  • Process Improvement: Identify opportunities for process improvement and implement changes to enhance client satisfaction and service delivery.