Crew Hostess and Concierge

12 hours ago

Cape Town, Western Cape, South Africa Crew Life at Sea Full time

Job Overview

Welcome to Crew Life at Sea, where we're seeking a highly skilled and multilingual Female Hostess to join our crew. As a key member of our team, you'll be responsible for ensuring the exceptional experience of our guests throughout their stay.

Main Responsibilities:

  • Greet and welcome guests as they board the ship, setting the tone for a memorable journey.
  • Assist with check-in and registration process, guaranteeing a seamless transition for our valued guests.
  • Provide information and assistance to guests throughout their stay, anticipating and meeting their needs with a warm smile.
  • Coordinate and manage guest activities and events, tailoring experiences that exceed expectations.
  • Utilize your multilingual skills to communicate with guests from diverse countries and cultures, fostering connections and building loyalty.
  • Ensure all guest needs and requests are met in a timely and professional manner, demonstrating a commitment to excellence.
  • Maintain a high level of cleanliness and organization in guest areas, adhering to the highest standards of quality.
  • Collaborate with other crew members to ensure smooth operations and deliver exceptional service, embodying the spirit of teamwork.
  • Handle any guest complaints or issues with professionalism and efficiency, resolving problems with tact and diplomacy.
  • Adhere to company policies and procedures at all times, upholding the values of Crew Life at Sea.

Required Skills and Qualifications:

  • Fluent in multiple languages (English proficiency required), enabling effective communication with guests from diverse backgrounds.
  • Previous customer service experience preferred, showcasing a proven track record of delivering exceptional service.
  • Excellent communication and interpersonal skills, essential for building rapport with guests and colleagues alike.
  • Strong organizational and time management abilities, allowing you to prioritize tasks and manage competing demands.
  • Ability to work in a fast-paced and ever-changing environment, remaining composed and adaptable under pressure.
  • Team player with a positive attitude, contributing to a collaborative and supportive crew culture.
  • Willingness to work flexible hours, including evenings, weekends, and holidays, demonstrating flexibility and a commitment to meeting guest needs.
  • Ability to pass a background check and obtain necessary travel documents, ensuring compliance with regulatory requirements.

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