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Strategic Customer Advocate for FNB South Africa

1 month ago

Pretoria, Gauteng, South Africa FNB South Africa Full time
Job Title: Strategic Customer Advocate for FNB South Africa

Estimated Salary: R280,000 - R380,000 per annum

About the Role:

We are seeking a highly skilled and customer-focused individual to join our team as a Universal Advisor. In this role, you will be responsible for providing exceptional customer experiences by understanding and meeting their needs.

Key Responsibilities:

  • Deliver personalized solutions to customers, ensuring they have a positive experience with our brand.
  • Act as a product expert, identifying opportunities to upsell and cross-sell relevant products based on customer needs.
  • Maintain up-to-date knowledge of products and services to provide accurate information to customers.
  • Foster strong relationships with customers, building trust and loyalty through effective communication and problem-solving skills.
  • Adhere to policies and procedures, ensuring compliance with regulatory requirements and company standards.
  • Collaborate with colleagues to achieve team goals and objectives, promoting a culture of excellence and teamwork.
  • Stay adaptable and responsive to changing business needs, prioritizing tasks to ensure efficient service delivery.

Requirements:

  • Strong customer service skills, with ability to build rapport and resolve issues effectively.
  • Excellent communication and interpersonal skills, with ability to work in a team environment.
  • Knowledge of banking products and services, with ability to provide expert advice and guidance.
  • Ability to work in a fast-paced environment, handling multiple priorities and deadlines.
  • High school diploma or equivalent required; degree in a related field preferred.

Benefits:

  • Ongoing training and development opportunities to enhance skills and knowledge.
  • A competitive salary and benefits package, including medical aid and retirement fund contributions.
  • A dynamic and supportive work environment, promoting growth and career advancement.

About Us:

FNB South Africa is a leading financial institution committed to delivering exceptional customer experiences. We pride ourselves on our commitment to innovation, integrity, and community development.