Network Operations Specialist

3 days ago


Pretoria, Gauteng, South Africa HR Corporation Full time
Job Description

The Network Operations Specialist will manage and support customer firewalls, networks, and connectivity. This role involves monitoring client infrastructure and solutions, network design and deployment, including security, wired and wireless LAN, WAN, SD-WAN, and SASE. The specialist will also manage workflow using tickets and service requests, perform NOC services including status and performance monitoring and reporting, and assist with technical escalation of network-related issues from the customer support team.

Key Responsibilities:

  • Manage and support customer firewalls, networks, and connectivity.
  • Monitor client infrastructure and solutions.
  • Design and deploy networks, including security, wired and wireless LAN, WAN, SD-WAN, and SASE.
  • Manage workflow using tickets and service requests.
  • Perform NOC services including status and performance monitoring and reporting.
  • Assist with technical escalation of network-related issues from the customer support team.
Qualifications

To be successful in this role, you will need:

  • CCNA or above certification.
  • ITIL advantageous.
  • Fortinet NSE4 advantageous.
  • Cato SASE experience/certification advantageous.
  • MCITP/MCP Certified advantageous.
  • 3+ years' experience in a customer-facing network support role. Previous MSP experience extremely valuable.


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