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Cloud Systems Engineer Position

2 weeks ago

Cape Town, Western Cape, South Africa Amazon Full time

As a Cloud Support Engineer at Amazon, you will be part of a dynamic team that assists global companies and developers in leveraging the power of cloud computing. This role involves acting as a 'cloud ambassador' across various AWS products, arming customers with essential tools and strategies to maximize their investment.

The ideal candidate has 1+ years of software development or technical support experience, with expertise in troubleshooting and debugging technical systems. Strong knowledge of networking protocols (BGP) and OSI Model components is also required.

You will have the opportunity to work with leading engineers worldwide, partner with AWS teams to resolve customer issues, and provide feedback to improve support processes. Additionally, you will drive projects that enhance the technical support experience for customers and write tutorials/articles for the developer community.