Software Solutions Consultant

5 days ago


Johannesburg, Gauteng, South Africa Midis Group Full time
About the Role

We are seeking a highly skilled Presales Engineer to join our team at Midis Group. As a Presales Engineer, you will play a critical role in driving sales opportunities through technical presentations, demonstrations, and solution designs.

Main Responsibilities:

  • Drive sales opportunities by leveraging technical accelerators such as presentations, demonstrations, Proof of Concepts (POCs), and potentially engaging in pilot programs with professional services;
  • Participate in technical sales cadence calls and communicate with other technical teams such as support and professional services throughout the sales cycle to ensure overall customer satisfaction;
  • Assist in the deployment and implementation of solutions post-sale, ensuring smooth customer onboarding and addressing technical challenges;
  • Deliver customer training sessions and create user documentation to maximize solution adoption and ROI;
  • Act as a trusted advisor by maintaining strong relationships with customers and partners, ensuring long-term renewals, and addressing issues impacting satisfaction;
  • Provide technical product enablement and mentoring to channel and internal resources;
  • Serve as a subject matter expert in solution designs for the assigned products and services, offering appropriate product recommendations;
  • Monitor customer adoption and suggest enhancements to improve outcomes and satisfaction;
  • Collaborate with sales and product teams to qualify opportunities, present solution proposals, and contribute feedback on customer needs for product development;
  • Engage internal resources (e.g., product management, marketing, support) to close sales opportunities and resolve implementation issues;
  • Complete both pre-sales and post-sales documentation accurately to support the entire sales lifecycle;
  • Work closely with product teams to provide feedback from implementation experiences to improve product offerings;
  • Identify opportunities for upselling or cross-selling, driving additional revenue streams.


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