IT Infrastructure Manager

1 month ago

Cape Town, Western Cape, South Africa Red Bull Full time

Red Bull South Africa is a leading company that requires an experienced IT Specialist to manage its IT infrastructure and operations.

Job Overview

This role involves providing top-notch IT support, managing end-user devices, and coordinating local IT projects. The ideal candidate will be responsible for ensuring seamless IT operations and contributing to the continuous improvement of our IT services.

Key Responsibilities
  • IT Support & Collaboration: Organize and provide day-to-day IT support, maximizing remote service desk use and output, and pushing for fast resolutions as well as meeting/event support if requested.
  • Ensure professional end-user IT onboarding by leveraging and contributing to global standards.
  • Leverage Incident, Request, Problem, Outage, and Change Management processes for local IT services.
  • Ensure professional and regular IT service communication towards end-users.
  • Organize and provide IT security trainings as well as end-user IT service trainings.
  • Administer local end-user account access and permissions in relevant tools and required management and monitoring platforms (e.g., for Workplace or IAM services).
  • Support local infrastructure components in cooperation with second-level support partners.

 

Local IT Project Coordination and Administration
  • Ensures the execution of local project tasks and the deployment of global IT services to achieve the highest level of end-user satisfaction.
  • Support local IT and/or business projects.
  • Align local business needs and demands proactively with the IT Manager, aiming to promote and push for global/regional instead of local IT solutions.
  • Support the IT Manager in terms of IT budget planning.
  • Take over assignments, leveraging global and area-specific project management methods.
  • Coordinate with local IT external vendors and partners (e.g., network cabling, mobile phones, A/V setup,...).

We are looking for a highly skilled individual with at least 3+ years of experience in IT support and infrastructure management. The ideal candidate should have strong knowledge of IT management processes and tools, as well as solid know-how in Microsoft Windows and Office, Mac, Mobile Devices, Networking and Security Services. Excellent communication and collaboration skills are essential. Additionally, the ability to manage multiple tasks and projects effectively, strong analytical and problem-solving skills, and team-oriented approach are must-haves. The salary for this position is approximately R500,000 - R600,000 per annum.

This job description is not exhaustive of the potential duties that the successful applicant will be required to perform, and is provided solely to assist potential job applicants in determining their suitability for the role and to apply. It is not an offer of employment and Red Bull is under no obligation to hire an applicant who submits an application.

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