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Spare Parts and Services Expert

7 days ago

Johannesburg, Gauteng, South Africa Krones AG Full time

The Spare Parts and Services Expert is responsible for ensuring that all customer inquiries, quotations, orders, and invoices for spare parts and KIC business units are processed efficiently and effectively. This individual will work closely with internal partners to resolve queries, process orders, and provide timely updates on spare parts, change parts, and retrofits.

Key Responsibilities:
  • Coordinating all customer inquiries, quotations, orders, and invoices for spare parts and KIC business units
  • Following up on open quotations with customers and Krones stakeholders to ascertain status of potential orders
  • Technical clarification of all queries before orders are placed between customers and Krones stakeholders

The ideal candidate will have a strong understanding of the Krones Portfolio and knowledge of imports and logistics. Ability to work independently and compliant with work processes and procedures is essential. Excellent communication skills, both written and verbal, are required to interact with customers and internal partners.