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Branch Operations Director

2 weeks ago


Pretoria, Gauteng, South Africa Fidelity Services Group Full time
Job Description

The position of Branch Manager is available at West Rand CIT, reporting to the Regional General Manager. This role ensures effective and efficient branch operations, adhering to site-specific security requirements and meeting client needs professionally.

Key Responsibilities:

  • Ensure contractual requirements are met as stipulated by the client.
  • Maintain good relations between Fidelity Security Service Group and the Client regarding security services rendered.
  • Evaluate service levels provided and recommend improvements to the client.
  • Ensure security staff maintains required performance at all times.
  • Deal with all administration matters.
  • Liaise daily with Executive management on operational issues.
  • Submit relevant weekly/monthly incident and general reports as required.

Requirements:

  • Matric certificate, PSIRA Grade A registration, and accreditation.
  • At least 5 years' experience in the security industry.
  • Working knowledge of ISO 9001:2008 Quality Management.
  • People management experience.
  • Administration, interpersonal communication, and client liaison skills.
  • Strong planning, leadership, organisational skills, and good interpersonal and communication skills.
  • Computer literacy on Microsoft Programs.
  • Own reliable transport and valid Driver's License.
  • Living within a reasonable distance from the branch or willing to relocate.