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Performance Improvement Specialist

1 week ago


Cape Town, Western Cape, South Africa Lead Generation Group Full time
Position Summary:

We are seeking a highly skilled and experienced Service Delivery and Quality Assurance Lead to join our team. The successful candidate will be responsible for driving exceptional customer experiences and resolving complex issues.

Key Responsibilities:

  • Developing and implementing effective strategies to improve customer satisfaction.
  • Leading a high-performing team to deliver exceptional customer experiences.
  • Resolving complex issues and complaints in a timely and professional manner.
  • Collaborating with cross-functional teams to achieve business objectives.

Requirements:

  • Strong background in customer service and leadership.
  • Experience in managing high-performing teams.
  • Excellent communication and interpersonal skills.
  • Able to analyze data to identify areas for improvement.