Travel Operations Specialist
19 hours ago
&Beyond is a renowned company built on the strength of remarkable people who give passionately to their roles, work tirelessly, and care for the sustainability of our communities and environment.
We choose our employees carefully, as they are the strength and future of &Beyond. We are seeking a skilled Travel Operations Specialist - Destination Expert to join our team in South Africa.
About the Role:- This is a critical role within our operations department, responsible for providing exceptional travel experiences to our clients.
- You will be working closely with our suppliers and travel planners to ensure seamless interactions and efficient planning.
Key Responsibilities:
- Calm and professional interaction with suppliers and travel planners via phone and email
- Creative planning and designing of itineraries tailored to client preferences
- Handling reservation requests via email and phone in a timely and courteous manner
- Processing reservations from quote to finalization, including invoicing and travel documents
- Servicing dynamic direct guests professionally, ensuring their needs are met and exceeded
- Proactive selling of products and services to guarantee the best possible safari experience for the guest
- Duty rotation on Saturdays and public holidays, requiring flexibility and adaptability
- Shift work required (07:00-15:30 and 09:30-18:00) on a rotation basis, necessitating effective time management
- Backup support for colleagues when they are away from the office, demonstrating your ability to multitask
- Expanding product knowledge through training sessions, staying up-to-date with industry developments
- A good knowledge of &Beyond destinations, including Tanzania, Kenya, Zanzibar, Zambia, South Africa, Botswana, Zimbabwe, Namibia, Mozambique, Rwanda, Uganda, Seychelles
- Familiarity with FIT and Groups policies and procedures, ensuring compliance and efficiency
- Knowledge of &Beyond Safari Offers, enabling you to provide expert advice to clients
- Excellent communication skills and English language proficiency, both written and verbal
- Tourplan reservations system knowledge is an advantage, but not essential
- Time and desk management, prioritizing tasks and meeting deadlines
- Computer aptitude, proficient in using software applications relevant to the role
- Understanding of the travel industry, staying informed about market trends and developments
- Attention to detail, ensuring accuracy and precision in all aspects of the job
- Elaboration in writing explanations or descriptions, clearly conveying complex information
- Exceptional customer focus, delivering outstanding service to clients
- Creativity, flexibility, high energy, and patience, adapting to changing situations
- At least 5 years of reservations experience, preferably in a tour operating environment, showcasing your expertise and commitment
R300,000 - R400,000 per annum, reflecting the value we place on your skills and experience
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