Account Manager

1 month ago

Cape Town, Western Cape, South Africa FIXR Full time
About FIXR

We're a fast-growing event intelligence and ticketing platform on a mission to become the number one globally. Our platform simplifies ticket sales and event management, providing seamless experiences for customers. At the heart of FIXR is our suite of data and reporting tools, giving organisers insights to grow their business.

This is an exciting opportunity to join our rapidly expanding team as we experience record sales and expand into new areas. We've recently opened offices in Cape Town and Dubai as part of our global expansion plans.

This role is based in Cape Town, but you may service multiple territories, including South Africa, Dubai, the USA, and the UK. You'll join a team of like-minded consultative, entrepreneurial individuals working cohesively to achieve our goals. We'll support you to be at your best with flexibility, generous remuneration packages, and benefits designed for rest, wellbeing, and fun alongside engaging and purposeful work.

About the Role

We're seeking an Account Manager to join our fast-growing client services team, which sits at the heart of our company. You'll become an expert in our product suite, engaging with our organiser clients. You'll spend most of your time in our account management team, with some customer service and operations thrown in. You may gain experience in multiple territories, working in different time zones.

This is a fast-paced, dynamic role suited to someone with experience in account management looking to join a technology scale-up and gain experience across multiple business areas. The Account Manager will report to the Managing Director: SA and the Head of Account Management in the UK.

Key Responsibilities
  • Serve as the key point of contact for assigned client accounts, maintain client satisfaction, and build strong, long-lasting relationships.
  • Develop a trusted advisor relationship with clients to ensure goals are aligned from a business strategy perspective and success metrics are identified.
  • Develop retention strategies to elongate the lifetime value of clients.
  • Work alongside Account Operations colleagues to meet/exceed client expectations.
  • Collaborate with the Business Development Team to ensure a smooth client onboarding process.
  • Handle client escalations and work across teams to resolve issues.
  • Provide internal feedback on how we can better serve clients to help minimise churn and maintain an industry-leading position.
  • Identify and execute against opportunities for upsells.
  • Own and manage the renewal process for clients.
  • Meet targets in respect of renewals, revenue retention, and upsells.
  • Establish a strong understanding of competitors, ticketing, and the events industry.
  • Attend virtual and physical meetings with clients, including regular travel across South Africa and abroad if required.
Requirements
  • Ability to multi-task with excellent organisation and project management skills.
  • Entrepreneurial mindset and ability to spot/create opportunities.
  • Excellent documentation and communication skills.
  • Go-getting attitude – you're ambitious and believe you get out what you put in.
  • Self-starters. You'll get trained, and you're part of a team, but we're moving fast, so we value people who proactively bring ideas forward.
  • Fun-oriented people who can build relationships easily.
Benefits

Competitive salary plus bonus.

Hybrid environment. We have an office in Cape Town, and most of our team are office-based for 3 days a week.

Holiday perks. Claim a bonus holiday day for every year you're with us.

L&D budget for you and your team.

Inclusive, social culture. Fun and dynamic with regular socials.

Free tickets for FIXR events.

Work for a global company.

We consider diversity a strength – inclusion fuels our ability to solve problems we never thought we could. Your application will be considered on its merits, without regard to your race, age, gender, religion, sexual orientation, disability status, or anything else. If there's anything we need to know to enable you to fully participate in our interview process, please just let us know in your application.

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