Operations Data Verifier Position
4 days ago
We are seeking a skilled Data Verifier to join our Insure, Recoveries and Liabilities (Operations) team at Hollard Insurance.
The successful candidate will be responsible for ensuring the accuracy and efficiency of claims processing, providing exceptional customer service, and collaborating with the team to drive process improvements.
Key Responsibilities:
- Verify claim details and ensure sufficient information is sourced to allocate claims correctly.
- Provide World-Class customer service by continuously improving processes and responding to customer queries and complaints.
- Determine whether a third party or recovery is required and segment accordingly.
- Identify feasible recovery matters to be handed to the recovery area and non-feasible cases.
- Ensure that all required information is on file and utilise external resources to obtain critical information.
- Complete system notes appropriately and identify areas for process improvement.
- Collaborate with the team to leverage constructive dynamics and innovation.
Requirements:
- Minimum 1-2 years of experience in office administration or a related field.
- Call Centre experience is beneficial.
Educational Requirements:
- Matric or equivalent qualification, or a Legal or Para-Legal degree/Diploma.
Estimated Salary: R250,000 - R300,000 per annum, depending on experience.
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