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Client Service Specialist

1 week ago

Sandton, South Africa Discovery Limited Full time

We are looking for a highly motivated and results-driven Client Service Specialist to join our team at Discovery Limited. As a Client Service Specialist, you will play a critical role in delivering exceptional customer service and ensuring that clients receive timely and effective support.

The ideal candidate will have a minimum of 1 year's experience in a call centre environment, with a proven track record of delivering high-quality service and exceeding performance targets.

Responsibilities:

  • Handling client inquiries and resolving issues in a professional and courteous manner.
  • Upselling to existing clients to increase revenue and improve customer satisfaction.
  • Coordinating with internal stakeholders to resolve complex client issues.
  • Participating in training and development programs to enhance product and soft skills knowledge.