Staffing Model Specialist
6 days ago
Overview
- The Capacity Planning Manager role is crucial in maintaining optimal staffing levels to meet operational demands.
Responsibilities:
- Develop and manage staffing models to ensure accurate scheduling.
- Provide recommendations for scheduling movements to improve operational efficiency.
- Collaborate with operations to maintain approved staff plans with capacity and working assumptions.
- Analyze workforce needs and recommend new hire classes based on future requirements.
- Create agent schedules, IDPs, and make adjustments as necessary to meet business needs.
- Optimize scheduling processes to minimize breaks and offline activities.
- Manage employee information changes within the Workforce Management System.
- Communicate effectively with internal and external stakeholders to ensure seamless operations.
Requirements include strong analytical skills, excellent communication abilities, and experience in workforce management.
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