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Technical Support Specialist

1 week ago

Pretoria, Gauteng, South Africa iMasFinance Co-operative (Ltd) Full time
About the Role

We are seeking a highly skilled Senior DTS Technician to join our iMasFinance Co-operative (Ltd) team. The successful candidate will be responsible for delivering second-line user support, vendor and third-party incident management, preventative maintenance, and IT project rollouts.

As a Senior DTS Technician, you will be working closely with our dynamic team to ensure seamless IT operations. Your key responsibilities will include:

  • Second-Line User Support
    • Troubleshoot and resolve IT incidents within Service Level Agreements (SLAs).
    • Escalate issues to third-level support when necessary.
    • Provide management feedback and reporting.
  • Vendor and Third-Party Incident Management
    • Manage incidents assigned to external vendors.
    • Escalate critical incidents and ensure timely resolution.
  • Site Visits and Maintenance
    • Conduct hardware repairs and troubleshooting.
    • Perform routine maintenance to ensure IT infrastructure reliability.
  • Preventative Maintenance
    • Ensure IT equipment is operational in line with disaster recovery plans.
  • Project Implementation
    • Support new site rollouts and hardware/software upgrades.
    • Set up and maintain workstation images.
  • Management Reporting
    • Provide timely and accurate reports on IT incidents and resolutions.
  • Special Functions
    • Provide advanced technical support for complex incidents.
    • Offer executive IT support for senior leadership.
    • Assist with physical access management and asset tracking.
    • Conduct end-user IT training to improve digital literacy.