Credit Management Associate
2 weeks ago
Job Description:
The Debt Collection Specialist role at Shumani Industrial Equipment requires an experienced professional to manage debtor's accounts, collections, and ensure accurate processing of payments.
Key Responsibilities:
- Manage debtor's accounts, including collections, payments, and remittances.
- Respond to customer inquiries and resolve queries in a timely manner.
- Apply accounting principles and techniques to all areas of work.
- Identify and resolve errors and discrepancies.
- Filing of reconciliations, remittance advices, and daybooks.
- Process new credit applications and credit limit increase requests.
- Proactively manage debt collection on assigned portfolio of accounts.
- Reconcile accounts and obtain remittance advices of daily payments.
- Issuing of statements to clients using established guidelines and procedures.
- Agree payment plans with customers and ensure adherence thereto.
- Resolution of queries to facilitate payments from customers.
- Prioritize and manage a challenging workload while maintaining high levels of customer service and satisfaction.
- Liaison and communication with internal departments as required.
Qualifications and Competencies Required:
- A minimum tertiary qualification is required: Certificate in Credit Management (Level 3 or 4).
- 5 years or more relevant working experience.
- Excellent knowledge of accounting principles.
- Proficiency in Microsoft Office (Word, Excel, Outlook).
- Autoline/Kerridge would be beneficial.
- Ability to communicate effectively – verbal and written.
- Ability to cope under pressure and troubleshoot where necessary.
- Trustworthiness and honesty in handling cash or finances.
- Accuracy in execution.
- Self-reliance.
- Self-motivation.
- Team player with ability to work independently.
- Time management.
- Accountability and dependability.
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