Assistant Banqueting Manager

2 weeks ago


Cape Town, Western Cape, South Africa Belmond Mount Nelson Hotel Full time
Job title : Assistant Banqueting ManagerJob Location : Western Cape, Cape TownDeadline : March 12, 2025Quick Recommended Links
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Primary Responsibilities Include:

  • To supervise, co-ordinate and direct the prompt, cordial and efficient service of food and beverages to ensure that service standards are maintained during service.
  • Implement systems and procedures that achieve higher cost efficiency and guest satisfaction.
  • Responsible for assisting with reporting deadlines, payroll & rosters.
  • Conduct daily briefings with the team.
  • Monitoring and controlling of various operating equipment, standards and inventories.
  • Assist with monitoring and controlling food and beverage costs and variances.
  • Must ensure that duties are carried out in accordance with Leading Quality Assessment (LQA) standards.
  • Assist in all F&B outlets on a regular or semi-regular basis as and when required.
  • Coordinate the communication between front of the house and back of the house staff.
  • Perform regular inspection of food and beverage preparation and presentation to maintain the required standards.
  • Assist in controlling and monitoring the staffing levels on a daily basis to ensure that the month to date staffing is kept to budget and managed using the On-Track labour management system.
  • Manage, control and update the On-Track system on a daily basis.
  • To report all maintenance and repair problems that require attention to the relevant parties and to ensure that appropriate corrective action is taken as and when required.
  • Ensure that all storage areas are kept neat and clean at all times.
  • Participate in monthly stock-takes as and when required.
  • Assist with the control of staff rostering, permanent and contract, to ensure adequate coverage according to business levels.
  • Manages the process to ensure no beverage items ever reaches its expiry dates.
  • Assist with the implementation of formal training plans and to conduct on-the-job training sessions for all employees on a regular basis.
  • Conduct daily briefing meetings with the team.
  • Constantly monitor guest complaints, compliments and suggestions.to ensure prompt, efficient and accurate service.
  • Respond to guest complaints in a timely manner and escalate to the Assistant F&B Manager when required.

Requirements

What You Bring:

  • Diploma / Degree from a reputable hotel school.
  • Must have 3-5 years F&B supervisory management experience in a luxury hotel environment.
  • Good communication and interpersonal skills.
  • Customer service skills.
  • Excellent leaderships skills.
  • Knowledge of silverware – advantageous.
  • Ability to work under pressure.
  • Basic knowledge of food cost, employee scheduling and payroll – advantageous.
  • Extensive food and beverage (F&B) knowledge.
  • Working knowledge of general restaurant operations.
  • Familiar with point-of-sale computers and software.
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