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Helpdesk and Support Professional

2 weeks ago

Randburg, Gauteng, South Africa Traka (Assa Abloy) Full time
Job Description

We are looking for an experienced IT Service Delivery Executive to join our team. The ideal candidate will have a strong background in technical support, excellent communication skills, and the ability to work effectively in a fast-paced environment.

Key Responsibilities
  • Provide technical support to users via phone, email, or remote access.
  • Analyze and troubleshoot technical issues related to hardware, software, and network connectivity.
  • Develop and maintain accurate documentation of technical support procedures and processes.
  • Collaborate with internal stakeholders to identify and address technical issues.
Requirements
  • Degree in Computer Science or related field.
  • Minimum 5 years of experience in technical support or a related field.
  • Strong understanding of Windows operating systems, Microsoft Office applications, and general networking principles.
  • Excellent communication and problem-solving skills.