Customer Support Expertise

1 week ago


Cape Town, Western Cape, South Africa PartnerHero Full time
About the Role

As a Customer Support Expertise specialist, you will be responsible for providing technical support to Arabic-speaking customers via email, chat, and phone. Your strong communication and problem-solving skills will enable you to effectively diagnose and troubleshoot software, hardware, and network issues.

You will also guide customers through step-by-step solutions and best practices, escalate complex technical issues to the appropriate teams while ensuring timely resolution, and maintain accurate records of customer interactions in our support system.



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