Fines Administrator Expert with Excellent Communication Skills

4 hours ago


Pretoria, Gauteng, South Africa WeBuyCars Full time

We are seeking a highly skilled Fines Administrator to join our team at WeBuyCars. The successful candidate will be responsible for processing and directing bulk fines received from service providers, as well as communicating with complainants regarding processes, queries, and grievances.

About the Role

This is an exciting opportunity for a Senior Fines Administrator to take on a challenging role that requires excellent communication skills, attention to detail, and the ability to work in a fast-paced environment.

The ideal candidate will have fully bilingual skills in English and Afrikaans, excellent customer service skills, and the ability to adapt to immediate process changes. They will also possess stress tolerance, excellent computer skills, and the ability to work as part of a team.

Key Responsibilities
  • Process and direct bulk fines received from service providers
  • Communicate with complainants regarding processes, queries, and grievances
  • Request and/or retrieve fines from Service Provider and other platforms to assist in the process and upload on Drive for various departments to access
  • Daily record keeping of Pvt fines
  • Distribute Proof of payment's of paid fines to relevant in-house clients and departments
  • Follow up on all outstanding requests with Service provider
  • Communicate with inhouse departments retrieving information and documents to resolve issues and limit our liability with regards to fines
Requirements

To be successful in this role, you will need:

  • Fully bilingual in English and Afrikaans
  • Excellent communication skills
  • Excellent customer service skills
  • Excellent telephone etiquette
  • Stress tolerance
  • Excellent computer skills
  • Adaptability to immediate process changes
  • Teamwork orientated
Further Requirements
  • 30 years and older in age
  • Must reside in Pretoria East area (will be working from the Silver Lakes branch)
  • Experience in the motor industry will be advantageous
  • Must have own reliable transport
  • Minimum education: Grade 12
  • No criminal record
Package Information

Market related salary (± R15 000.00 per month). This includes:

  • 15 days annual leave
  • Momentum Provident Fund
  • Discovery Life Insurance


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