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Technical Desktop Support Specialist

2 weeks ago

Cape Town, Western Cape, South Africa Datafin Full time

As a key member of the Datafin team, you will play a vital role in delivering exceptional technical support to our global workforce. As a Technical Desktop Support Specialist, your primary responsibility will be to provide second and third-line technical support to multiple teams across different locations, specializing in application software and hardware troubleshooting.

Duties:
  • Support regional and global workforce both on-site and remotely by utilizing diagnostic tools, extensive troubleshooting, and targeted questioning to effectively identify and resolve technical issues.
  • Field a high volume of end-user calls received through various channels, ensuring accurate and consistent logging and updating of all incidents and requests.
  • Deliver clear communication and instruction to users, guiding them through IT-related problems and solutions.

In this role, you will have the opportunity to continuously update your technical knowledge base by creating, editing, and publishing articles to Confluence for future use. You will also work closely with external data providers and vendors to ensure resolution of incidents and problems.

Requirements:
  • Certifications or relevant experience in A+, N+ and areas such as Microsoft Office 365, Windows10 / 11, Azure, Intune, OneDrive, SharePoint, and Teams.
  • A minimum of 3-5 years of experience working in IT Support.