Compliance Operations Specialist

1 month ago


Cape Town, Western Cape, South Africa Mukuru Full time
Job Title: Compliance Operations Consultant

Welcome to the forefront of compliance support, where every action ensures trust and integrity. As a Compliance Operations Consultant, you're the guardian of our standards, entrusted to provide world-class assistance to customers facing compliance issues on their orders.

Key Responsibilities:
  • Process email alerts for watchlist hits effectively
  • Receive real-time, automated, and escalated alerts of Watchlist hits
  • Determine if the hits were true or false positives by completing all necessary compliance-regulated due diligence
  • In the case of a false positive, release the individual
  • Provide feedback to relevant staff when their customer has been whitelisted or if they were a true hit
  • Maintain a worksheet record of all actioned hits
  • Ensure all hits are captured accurately with all relevant information
Customer Service:
  • Respond to customer queries timeously and professionally
  • Ensure world-class communication according to standard quality assurance documentation, cadence, and SLA outlines
  • Provide accurate and up-to-date information as needed
  • Ensure correct documentation is received by customers
  • Assist with outbound calls and live calls from customers regarding compliance issues
Liaison with Forensics Team:
  • Effectively liaise with the Forensic and AML team
  • Escalate and communicate all true Watchlist hits to the Forensic and AML team
  • Ensure all information is accurate to be reported to the Regulator
Upholding Company Brand:
  • Provide professional customer service at all times
  • Give information based on the training received
  • Maintain customer confidentiality
Professional Development:
  • Monitor and manage own targets
  • Attend monthly KPI meetings with Team Leader
  • Prepare for and attend bi-annual performance reviews
  • Complete all required compliance training and assignments
  • Attend all refresher training on any updates on existing products, services, and processes

Should you be appointed in a remote/work-from-home role at Mukuru, it is your responsibility to ensure that you have uninterrupted internet connectivity and a 'work-like' environment at your home location, in order to deliver your best in terms of performance, productivity, and service to our customers.

NB: ALL STAFF APPOINTMENTS WILL BE MADE WITH DUE CONSIDERATION OF THE COMPANY'S DIVERSITY AND INCLUSION PLANS



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