Compliance Operations Specialist
1 month ago
Welcome to the forefront of compliance support, where every action ensures trust and integrity. As a Compliance Operations Consultant, you're the guardian of our standards, entrusted to provide world-class assistance to customers facing compliance issues on their orders.
Key Responsibilities:- Process email alerts for watchlist hits effectively
- Receive real-time, automated, and escalated alerts of Watchlist hits
- Determine if the hits were true or false positives by completing all necessary compliance-regulated due diligence
- In the case of a false positive, release the individual
- Provide feedback to relevant staff when their customer has been whitelisted or if they were a true hit
- Maintain a worksheet record of all actioned hits
- Ensure all hits are captured accurately with all relevant information
- Respond to customer queries timeously and professionally
- Ensure world-class communication according to standard quality assurance documentation, cadence, and SLA outlines
- Provide accurate and up-to-date information as needed
- Ensure correct documentation is received by customers
- Assist with outbound calls and live calls from customers regarding compliance issues
- Effectively liaise with the Forensic and AML team
- Escalate and communicate all true Watchlist hits to the Forensic and AML team
- Ensure all information is accurate to be reported to the Regulator
- Provide professional customer service at all times
- Give information based on the training received
- Maintain customer confidentiality
- Monitor and manage own targets
- Attend monthly KPI meetings with Team Leader
- Prepare for and attend bi-annual performance reviews
- Complete all required compliance training and assignments
- Attend all refresher training on any updates on existing products, services, and processes
Should you be appointed in a remote/work-from-home role at Mukuru, it is your responsibility to ensure that you have uninterrupted internet connectivity and a 'work-like' environment at your home location, in order to deliver your best in terms of performance, productivity, and service to our customers.
NB: ALL STAFF APPOINTMENTS WILL BE MADE WITH DUE CONSIDERATION OF THE COMPANY'S DIVERSITY AND INCLUSION PLANS
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