ITIL Process Improvement Specialist

6 days ago


Cape Town, Western Cape, South Africa DLK Group Full time

We are seeking a Technical ITSM Solutions Consultant to join our dynamic team at the DLK Group. As a key member of our team, you will be responsible for providing expert advice on ITIL best practices and methodologies, guiding teams in the effective use of ITSM processes.

Key Responsibilities
  • Deploy and implement ITSM solutions tailored to meet organizational needs.
  • Configure ITSM tools to align with established IT processes, ensuring optimal performance and usability.
  • Manage integration between ITSM tools and other critical systems, ensuring seamless data flow and operational efficiency.
  • Maintain and troubleshoot ITSM solutions, addressing any issues that arise to minimize downtime and improve service delivery.
  • Develop and deliver training sessions for staff on ITSM tools and processes, fostering a culture of continuous improvement.
  • Create and maintain comprehensive documentation for all ITSM processes and tools, ensuring clarity and compliance with standards.
  • Collaborate closely with cross-functional teams to align ITSM strategies with business objectives and improve service delivery.
  • Generate and analyze reports on ITSM performance metrics, using insights to drive improvements in service management.


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