Business Process Improvement Specialist

2 weeks ago


Cape Town, Western Cape, South Africa Ackermans Full time

Ackermans is looking for a highly skilled Business Process Improvement Specialist to join our Operations team. In this role, you will collaborate with our Systems Manager, Business Analysts, Functional Departments, and IT teams to enhance systems, streamline processes, and drive innovative solutions.

Responsibilities:
  • Stakeholder Analysis and Elicitation
    • Conduct thorough stakeholder analysis, identifying key stakeholders and their requirements.
    • Lead effective elicitation processes, ensuring that all stakeholders are engaged and informed.
  • System Implementation and Maintenance
    • Develop and implement system enhancements, streamlining processes and improving efficiency.
    • Maintain existing systems, ensuring they meet changing business needs.
  • Testing and Quality Assurance
    • Design and execute comprehensive testing strategies, ensuring high-quality system releases.
    • Identify and resolve defects, ensuring minimal downtime and maximum user satisfaction.
  • Communication and Training
    • Develop and deliver training programs, equipping users with the skills they need to maximize system effectiveness.
    • Communicate effectively with stakeholders, providing timely updates and progress reports.


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