Technical Operations Director

3 weeks ago


Centurion, Gauteng, South Africa Prostaff Holdings Full time
Technical Operations Manager

We are seeking a highly skilled Technical Operations Manager to join our team at Prostaff Holdings. The successful candidate will be responsible for managing technical support teams, ensuring excellent customer service, and driving business success.

Key Responsibilities:
  • Team Management: Lead and manage technical support teams to ensure high-quality service delivery.
  • Technical Expertise: Possess strong technical troubleshooting abilities and a broad knowledge of IT systems, product rollout processes, and software testing.
  • Communication and Leadership: Demonstrate excellent communication, leadership, and conflict management skills to drive team performance and customer satisfaction.
  • KPI Management: Develop and implement KPIs to measure team performance and drive business growth.
  • Commercial Strategies: Collaborate with commercial teams to develop and implement effective commercial strategies.

Requirements:

  • A bachelor's degree in information technology, engineering, or a related field.
  • At least 7 years of experience in technical support, customer success, or a related role, with at least 5 years in a managerial position.
  • Proven experience managing technical support teams and driving business success.

What We Offer:

  • A dynamic and supportive work environment.
  • Opportunities for professional growth and development.
  • A competitive salary and benefits package.

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