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Customer Service Ambassador

2 weeks ago

Pretoria, Gauteng, South Africa Planet Fitness Full time
Role Overview

We are seeking a highly motivated and customer-focused Receptionist to join our team at Planet Fitness Menlyn. As the first point of contact for our members, you will be responsible for delivering exceptional customer service and ensuring a positive experience for all who visit our club.

The successful candidate will possess excellent communication skills, a friendly and approachable demeanor, and the ability to multitask in a fast-paced environment. If you have a passion for providing outstanding customer service and are looking for a challenging and rewarding role, we encourage you to apply.

Main Responsibilities
  • Greeting and Accessing Members: Ensure that all members feel welcome and valued by providing a warm and personalized greeting upon arrival.
  • Answering Telephones: Respond promptly to incoming calls, answering questions and resolving queries in a professional and courteous manner.
  • Customer Service Driven: Provide exceptional customer service, addressing any issues or concerns that may arise, and taking ownership of resolving problems efficiently.
Requirements
  • Basic PC Literacy: Proficient in using basic computer applications and software to perform administrative tasks.
  • Display Friendly and Efficient Qualities: Demonstrate a high level of energy and enthusiasm, reflecting the Planet Fitness values and culture.
  • Flexibility in Hours/Shifts: Be available to work a variety of shifts, including weekends and evenings, as required.
  • Possess High Energy Levels: Maintain a high level of energy and motivation throughout the working day, even during peak periods.