Manager of Investigative Operations

5 days ago


Roodepoort, Gauteng, South Africa AfroCentric Group Full time
About the Job

We are seeking a highly skilled and experienced Manager of Investigative Operations to join our team at AfroCentric Group. As a Head of Forensic Services, you will be responsible for leading complex investigations and developing strategies to prevent fraudulent activities.

Your primary focus will be on driving customer-centricity by conducting accurate, detailed, and evidence-based investigations, developing business-implementable recommendations on findings from investigations, and presenting investigated cases to relevant organisations and bodies for appropriate action to be taken.

You will also manage extraordinary discipline-based projects resulting from scheme requests, SLA monitoring and adherence to new contract requirements with Bonitas and Polmed, and assist with formal monthly quality assurance processes implemented to ensure adherence to processes following the s59 inquiry and newly implemented SLAs for Bonitas.

In addition, you will be responsible for managing NOC bench for receipt of internal and external fraud referrals, ongoing quality assurance through review of exception reports, team leadership role to individuals in the forensic team on admin level, conducting system and process training for new staff as well as ongoing refresher training for existing staff, and representation with scheme meetings and preparation of reporting requirements.

We are looking for individuals who share our values and are passionate about delivering excellent results. If you are a motivated and detail-oriented professional with a strong background in forensic investigations, we encourage you to apply for this exciting opportunity.



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