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Sales Coordinator Expert

2 weeks ago

Cape Town, Western Cape, South Africa Findojobs South Africa Full time

Job Overview

We are seeking a highly skilled and detail-oriented Sales Coordinator to join our Private Travel division. As a key member of the team, you will work closely with our sales team to ensure seamless travel experiences for our Ultra-High-Net-Worth (UHNW) members.

About the Role

  • You will play a pivotal role in facilitating the sales process, managing member enquiries, and ensuring seamless coordination between various stakeholders to deliver unforgettable luxury travel experiences.

Key Responsibilities:

  • Administrative Assistance:
  • Assist the Private Travel Managers with administrative tasks such as preparing sales documents, contracts, and proposals.
  • Manage correspondence including emails, phone calls, and inquiries from members, ensuring prompt and professional responses.
  • Maintain and support with accurate records of sales activities, member interactions, and requests in TEN Maid and TTS.

Customer Relationship Management:

  • Serve as a secondary point of contact for members addressing their queries, providing information, and offering personalized assistance.
  • Coordinate with other departments to fulfill member requests and ensure smooth execution of travel arrangements.
  • Follow up with members to gather feedback, address concerns, and maintain strong relationships.
  • Collaborate with the sales team to develop sales strategies, identify potential leads, and nurture member relationships.
  • Assist in the preparation of sales presentations and promotional materials for Private travel products and services.
  • Support with research on market trends, competitors, and customer preferences to assist sales initiatives.

Operational Support:

  • Work closely with operations teams to coordinate logistics, accommodations, and activities for travel itineraries.
  • Ensure all travel arrangements adhere to company standards and meet the expectations of luxury clientele.
  • Handle any issues or emergencies that may arise during member travel, providing timely solutions and assistance.

Requirements:

  • You will be expected to role model the behaviors associated with our values: Member Focused, Trustworthy, and Pioneering.

Knowledge, Skills & Abilities:

  • Proven experience in sales support, customer service, or administrative roles, supporting luxury or high-end travel service.
  • Experience working with VIP or high-net-worth clients is an added advantage.
  • Comprehensive knowledge of luxury travel products, destinations, and current travel trends.
  • Strong communication skills with the ability to interact confidently with high-net-worth individuals and VIP members.
  • Excellent organisational skills and attention to detail to manage multiple tasks and priorities effectively.
  • Proficiency in CRM software, Microsoft Office Suite, and other relevant business tools.
  • PASSion for luxury travel and a deep understanding of luxury lifestyle preferences and trends.
  • Ability to work independently as well as part of a team in a fast-paced and dynamic environment.
  • Flexibility to adapt to changing priorities and willingness to take on additional responsibilities as needed.