Customer Service Representative

4 weeks ago

Cape Town, Western Cape, South Africa xneelo Full time
{"title": "Customer Service Consultant", "description": "About the Role

xneelo is a web hosting company that empowers businesses to thrive online. As a Customer Service Consultant, you will be the driving force behind ensuring that each customer's query is resolved to the highest quality.

Our team is dedicated to delivering exceptional service excellence, and we're looking for a passionate individual to join us in this mission. In this role, you will engage with customers through various channels, providing efficient support and recommendations to enhance their overall experience.

As a member of our self-organising team, you will thrive in a collaborative and autonomous environment that prioritises quality. Our flat organisational structure encourages career growth, supported by a culture of mentorship and coaching.

Key Responsibilities
  • Provide efficient support and recommendations to customers regarding web hosting and billing-related queries.
  • Collaborate with the team to optimise processes and creatively solve problems.
  • Observe and enhance the tools necessary for the efficient execution of your responsibilities.
  • Provide mentorship and coaching to fellow team members, contributing to their growth.
  • Take ownership as a key stakeholder for the Customer Support Team, ensuring alignment and excellence.
  • Skillfully troubleshoot a variety of web hosting functionalities, including websites, email, and DNS.
  • Empower customers by educating them on utilising our self-help guides efficiently.
Requirements
  • Demonstrate a passionate belief in the value of Customer Service to the business through principles and past actions/achievements.
  • Communicate with insight and understanding, concisely and clearly.
  • Be consistently patient, empathetic, amicable and responsive in dealing with all people.
  • Demonstrate consistent administrative efficiency and accuracy.
  • Be tenacious in pursuing constructive relationship outcomes.
What We Offer
  • Starting salary bracket: R18 000 commensurate with experience.
  • Shift work.
", "lang_code": "en"}

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